Thank you for standing up for your barista, you have no idea how much that means to them. Not just in that situation, but they know they can rely on you to help them in those tough situations with customers.

I love that you stick up for them, we need more SSVs that tell Karens how it is. I swear we are enabling bad behavior when we comp drinks or give refunds when nothing was actually wrong with their order/experience.

When I was a shift I went into full momma bear mode when customers were rude to my baristas, props to you for standing up to people like that

My last mangement did completely 🙃 especially when it came to the covid-19 stuff its why I am not working there anymore or going back to the location for a good while longer.

Me to the whole store as a barista fuck that.

A woman told my new partner he sucked and I quickly chimed in “and you blow” I’m waiting to see that one to come back and bite me in the ass but you don’t talk to my partners like that

you are amazing and we salute you

I love managers like you, thank you.
My own manager stood up for me today due to a similar situation so it was nice to see this post.

U are great. I heard all these stories about entitled customers. Honestly never really experience one like the ones I read here or nearly as close

I always tell all the baristas I work with that I’ll stand up for them the second they feel umcomfortable/unsafe. It sucks that I’ve had to go through it myself over the years of customer service to find the courage to stand up for others but I’m so happy to take it so no one else has to deal with it.

You are amazing!!!!! Im so glad you stood up for your barista like that!

OMG I love you!! 😭😭😭

🎉