I've been working at Starbucks for two years and today's the first day a guest (that's what we're forced to call customers at Target) broke a cup. My coworker told the guest she'd need to pay for it. When she and her friends got to the register, I was on register and my too-nice ass blurted out, "Oh, that's not your fault." It was one of those Christmas ornaments made out of ceramic. It's one with our state on it. We display them with their box open, and they sit neatly in the box but if you tip the box, the ornament's coming out. So after I mentioned that, the guest's friend went, "It's not her fault but she's gotta pay for it?!" I was like, "Uh... I don't know. Honestly, this has never happened before." "What's your store's protocol for it?" "I don't know." (I've only worked at Target for a month and no one's mentioned any policy regarding guests breaking stuff.) So my coworker starts chiming in, and this conversation isn't getting anywhere. I've said way too much by trying to be polite to the idiots who can't pick up a cup without breaking it. I mention to my coworker that we can ask a team leader what to do. She says they'll probably just say the guest doesn't have to pay for it. Long story short, the cup didn't get paid for. Point of the story: does anyone know if Starbucks and/or Target has a policy regarding this?