i’ve never covered change for someone, even when they ask. the tips are for partners, not customers! you did the right thing

Nope, also you could actually be fired for taking money out of the tip jar. Baristas are underpaid, unless the customer is homeless or something along those lines I have no sympathy

Never ever ever touch tip money under any circumstance

Nope! It’s not my responsibility to make sure clients come with enough money! When I go places I don’t buy items if I don’t have enough money for them. Imagine if I went to Walmart and at the cash said “hey, I’m missing some money so you will pay the difference for me right?” I would look crazy!

My manager encouraged us at the drive through window to do this. Not to cover from the tips, but just put it through. A bit of variance is nothing compared to 1 seconds less during peak times 🤪🤪🤪 same at like, target when I worked there. They kept referring to it as the "ability to make the moment right" and as long as it wasn't like 20 bucks short it's fine

if they hadn't asked, I probably would've just had the drawer be a little short, or since we're ~technically~ not allowed to accept tips at my license store, we usually have a pile of change sitting on the register I'll pull from. but if they specifically ask, 9 times out of 10 I'll say no. there's a few circumstances I will still, like if it's a regular, a kid, or they caused a *something LGBT just happened to me* moment, but otherwise they can fuck right off

No not okay. And if you would have, very much like a toddler, theyd think its okay and youd just encourage this behavior. Expecting free stuff maybe next time theyre short $3 and so on. This is how entitled customers are cultivated. So glad you said no. Seriously what establishment have they ever gone to that this would fly

Depends on the situation. If the customer’s acting entitled to it, absolutely not. But the other day, I had a lady who first tried to pay with EBT (I didn’t realize it was an EBT card until the payment didn’t go through). She had enough cash to cover the dollar the amount, and she was trying to pay the rest on a visa gift card. First, it declined, I think because she got the pin wrong. So I tried running it again, but this time bypassing the pin. It still didn’t work. At that point, I just decided to cover the change cause I happened to have it on me and she seemed nice

You never take money from the tip jar. You don’t even do it to “give change.” If they only have a $10 and only want to tip us $1, the money needs to be exchanged from the drawer or tell them thank you but I can’t do that.

It looks like your are stealing tip money on the camera, so don’t touch the tips. Not even for a cent.

In this case, the customer was being annoying and entitled, but you’d just have the drawer be short a few cents or you can recovery something and take the cash for the rest of the payment. If they are super obnoxious I may ask them what they would like to take off their order. They usually magically produce their card or some change.

Fuck no. Don't come to Starbucks if you don't have money for your drink. I'm not giving your entitled ass my tips.

fuck starbucks customer service policy of making every situation right, just let the drawer be under 10 cents

I had a lady ask if she could exchange money from the tip jar. Her 5 in change for a series of 1 dollar bills. It was such an odd request and I told her it was against policy to touch the tip jar and gave her the original change

Another lady grabbed money straight from the tip jar and demanded to pay with it 😭

customers give me so much attitude when i ask them for change and their short, YOU ORDERED THIS NOT ME?????

The tips don’t belong to you, they belong to everyone, so you’d be taking other people’s money without permission.

I charge them a smaller size when they’re nice

Of course we aren't supposed to!


Although, if it's a regular that I've built rapport with and it's an insignificant amount like a few pennies or something, Ill usually cover it because I have endless amounts of change that just sits in my car haha

Tell the customer they are all set print the reciept and let the MOD /sSv know what happened so they can void the transaction. Aanother thing is to just void the payment and do a right now recovery. Sometimes thats just easier for the $0.10

If I had a dime on me, I totally would. Why not help someone? It’s not like $2 they’re asking for. And if they needed it, and I had it, I would.

It’s good karma. If I didn’t have it, that’s a different situation.