As a store manager of 8 years, I can confirm you have a bad manager. Mobiles need to be turned off (if you turn off front register 2, mobile ordering will be disabled.) Breaks are even more important when you all are working so hard, beyond capacity. It’s wrong to treat the partners poorly for actually showing up to their shift and putting in all the hard work. Im sorry my friend.

I would still give breaks. The customers can eat my ass. I do not care if they wait 30 minutes in the drive thru…I’m still giving my partners their breaks. If they don’t like it, tell them to ask management why they can’t come up with a better plan.

Edit: Saying this because I’m assuming you’ve already contacted other locations for help, received none, and despite that are still being forced to keep all operations up and running. You should grab a stack of your manager’s and DM’s cards and tell every angry customer who they can contact if they’re unhappy. (Assuming your store phone number is the one on the managers card, let people know which day they should call!) I mean, you two basically have a common enemy here. Play it up. Let the angry customers know that you’re equally disappointed in management for doing this to both them and you.

Sitting in my car for my first break since open at 430am.

3 calls offs. SM refuses to turn off delivery and mobiles. There are only 6 of us in a drive-thru heavy volume store. It's madness. I also have an ongoing injury that I'm supposed to ice every 1.5hours according to Worker's comp. Fat chance.

Just lie and say you're sick too. They can't ask for proof and they likely won't even fire you unless you do it a billion times. I had a coworker call out all the fucking time and he didn't get fired for it until two years later.

Here's the thing about this stupid company. Yeah, maybe mobiles produce sales but not when you've got to wait thirty+ minutes for your mobile after arriving at the store. You probably already waited ten or fifteen minutes since placing it. Customers are gonna wisen up and realize mobiles are a terrible way to place your order. I mean, some managers tell us to ignore mobiles to keep drive-thru times down. That literally defeats the purpose of placing a mobile order.

As for management's cluelessness, I really don't know if they're going to realize that working partners this hard is not only unfair but pushes them out the door. I work at a Target. One of my trainers quit on the spot the other day because we're so short-staffed we cannot complete our basic tasks, such as making mocha and whipped cream. We also have not had a manager for four months because our previous one quit without notice. My trainer was a barista who cared about her job. She burst into tears while at work, said she couldn't do this anymore, and quit without notice.

My store manager would turn off mobiles and/or close the lobby and go drive thru only, but only if things got *really bad*. I think the SM gets penalized if they don’t meet their profit goals for the week or something

we just had a really shitty schedule today and i had multiple shifts talking about me because i wanted to take my last 10 even though i took my lunch 6 hours into my 8 hour shift, like ive been working my ass off all day, im tired, i just want to sit down for a bit, but i still got side eyed because of it.

If its your 30 min lunch (clock out) that may be mandated by your state and could be illegal for them not to give it to you.

I’m… very late but…. At our store I have limited hours due to labor shortage, this is ridiculous. When can the managers be better at THEIR jobs and hiring? We have too many people who aren’t properly trained. You don’t have enough people to cover everything so like- when does this end?
I hope it got better