I started a few months ago and so far have been doing really well and vaguely enjoy it, but it is just so much sometimes and the lack of understanding is so frustrating. I know our store is busy, but it wasn't until talking to partners from other stores that I realized just how busy we are. 10,000 in sales a day is considered average, and on a 'busier' one we make over 12. After 3-4 depending on the day we are able to make it so that partners can do like cafe/mobile or front and food at the same time, but on busy days like fridays, saturdays, or sundays we have upwards of 10-12 partners on the floor at a time with specific dedicated tasks just to function, but even then we have ten plus minute wait times.

our drive through and parking lot are notorious around the area for how shitty the set up is because when we opened up as a drive through location the city planners and district management wouldn't listen and made a bunch of shitty bureaucratic decisions that fucked us over. On our worst day, we had over thirty minute wait times in drive through, and even today we had issues because we kept hearing beeping through the headsets and the people on window and order kept getting yelled at because people in the line were arguing.

and the thing is I wouldn't have as much of an issue if I could understand it. Like all of the partners we have are constantly moving and busy while they are on the floor, its not like people are just ignoring their tasks for the most part and we don't necessarily have incompetent managers, but we still have long wait times.

Is it just the volume our store has? I mean we do often have nine to fifteen orders on our pickup station at a time, but I had figured that was somewhat standard? It's gotten to a point where we literally get so many orders, and so many large orders at that, that this one time our sm was on mobile bar pulling stickers placed 45 minutes earlier.

but the customers are just so critical and nasty all the time. We can't help it if five people placed eight drink mobile orders before you. We can't help it if someone refused to move in drive through. We can't help it if we still don't have your fucking cinnamon dolce syrup. We can't help it when we literally run out of cold brew six hours after opening because our toddies are broken. We can't help it if the bars are broken. or the ovens. or the fridge. We can't help it if the person in front of you in drive through orders fifteen fucking things and it takes a while to make it.

but we are constantly yelled at, glared at, told we are trash, and complained about online because they don't care. Customers complain that it's not 'real coffee' because we don't tamp or grind or fucking give birth to our shots ourselves, or that it's too sugary when they put 8 pumps of syrup into something. They don't seem to understand that it's fast food, but that it's also time consuming fast food, considering that each bar can only work on 2-3 drinks at a time, between steaming and shots, and that these things take time.

I feel like I have more to say but im physically and mentally exhausted from all of this and it sucks. Most of the people love it, the work we do and the people we do it with, but have all said that the customers just make it absolutely miserable. Even our regulars get annoyed and try to micromanage us and it's impossible to feel appreciated at this point.