I know right! I say that all the time and I always get a “well, it’s the customer’s job to tell ‘em what they want.” And yes, that’s correct. But WE’RE the ones who suffer if it’s wrong and has to be remade. By refusing to ask a three-second question they’re opening up so many doors for things to go wrong and cause so many headaches when we have to remake stuff and the line gets backed up and now all the customers behind them will be even crankier, which also increases the chance for even more mistakes to be made. Like, yeah, the customer SHOULD tell us what they want without you having to ask, but that’s no reason to punish yourself with extra work. It’s like how, yes, the pedestrian has the right of way, but that doesn’t mean I just jump out into traffic like I’m invincible.

I just leave it off if it’s non-dairy. If they want whip, it’s easier to add it than to take it off.

An not abundantly well known fact- if you remove the whip from a drink on POS and then add it back, it will then print “add whip” on the sticker and make everyone’s lives easier.

yeah but white mocha has dairy

If I'm on register I ALWAYS ask if they want whip. If they do I ALWAYS put add whip just so it's absolutely clear. I agree when I'm on bar I'm always asking my coworker or looking for the customer to find out and it's a pain. Personally, as a vegan I absolutely agree that it's on the customer to specify what they want and to ask questions about dairy, etc . however, they often need some prompting and it's so much easier to just ask. This also applies to whether a drink is hot or iced. I literally ask every single customer if they wanted that drink hot because I'm tired of motherfucker not specifying and having to remake drinks. It's worth the extra few seconds to just ask

I always ask and i will put no whip if they say no whip so if it doesn't say no whip then they want it

Eh. I sort of agree, we should be asking those questions but the customer should really specify. I just make whatever is on the sticker.

I work at a licensed store location so we have to write out everything by hand and very often some baristas on register won’t ever ask and I have to find the customer over the counter and ask them myself. Sometimes I’ll even ask on dairy drinks and they’re like “oh no one’s ever asked me that before, yeah I’d actually like it without whip please.”

Because it’s a licensed store obviously I have the time most days to ask this, but when it gets really busy (line out the door kind of deal) then it’s a huge pain.

Also a reminder to called it whipped cream and not whipped topping. Since whipped topping is usually made from sweetened whipped oils it doesn’t contain dairy so a lot of people think it’s safe when called whipped topping. Whipped cream should help clarify that it contains dairy. However when in doubt, don’t be afraid to clarify. It’s better safe than sorry.

Asking people if they want whip might as well become a personality trait for me at this point. I’ll sometimes catch myself asking “do you still want the whip cream on that?” after someone orders a bacon gouda or something 😩

yep and for anyone that doesn’t know (just learned this myself) you can make the sticker say “add whip” by hitting no whip and hitting the whip button again. it’s quicker and easier than typing it all out in the ask me section

Half the time they do ask but it’s not on the sticker so I have to ask anyway 😭 like why do you want ME to remember, I have 10million other drinks