Starbucks Baristas: The daily grind
↑
7
↓
Incident Reports (self.starbucksbaristas)
submitted by imvni5
Long story short, I had to fill out an incident report because of a customers aggression towards me. I’m curious as to what happens once you’ve filled it out. Does someone reach out to you or does it kind of just end up in a folder with dozens of other reports made?
Ristrettooo 12 points 1y ago
It will go into a folder, but if your store has repeated incidents with an abusive customer, you can build up a case to ban them permanently. My store did that last year, I think the process took a ridiculously long time but at least there is a process.
DreyaNova 4 points 1y ago
You shouldn’t need to “build a case” to ban someone. The fact that a person can be abusive towards staff with zero repercussions is appalling.
uwumoment 2 points 1y ago
i have a second job and at that second job some dude was harassing people in the drive thru and pulled a knife on a coworker while they were coming into work. my managers literally banned him on the spot and called the cops. we didn’t have to wait around for a report to be filed, they took care of it immediately unlike starbucks. i know a few people who i would have permanently banned (some people have gone behind the bar and talked to the minors)
pranasoup 5 points 1y ago
either/or! in my case(s) (which are…countless), they go in a folder and are never talked about again.
[deleted] 1 points 1y ago
[deleted]
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc • HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.