Starbucks Baristas: The daily grind
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Customer interaction of the day. (self.starbucksbaristas)
submitted by Jvitts
Scene: We had been closed for about 10 minutes. Customer pulls up to drive-thru and I still had a headset on.
* Ding *
Me: Hi, I'm sorry, our drive through and cafe close at 9.
Customer: *laughs maniacally*
Customer: That's a good one, no you're not!
Customer: *Starts listing an order*
Me: I wasn't kidding, we're closed
Customer: * swearing under their breath, sounding violent *
* Barista takes off headset in confusion and disbelief over situation *
* Ding *
Me: Hi, I'm sorry, our drive through and cafe close at 9.
Customer: *laughs maniacally*
Customer: That's a good one, no you're not!
Customer: *Starts listing an order*
Me: I wasn't kidding, we're closed
Customer: * swearing under their breath, sounding violent *
* Barista takes off headset in confusion and disbelief over situation *
b99__throwaway 18 points 1y ago
our speaker has an auto response at close that thanks them for their visit but informs them that we’re closed and implores them to visit during business hours. i would never give them the chance to be rude to me by replying to a ding after hours lmao
Jvitts [OP] 5 points 1y ago
I need to talk to our store manager about this. I've done this a few times because some customers have stayed at the speaker, then proceeded to drive to the window and stare us down and shout for wasting their time. Not that it's our fault, we close the same time everyday.
b99__throwaway 6 points 1y ago
i just let them be mad lmao. the speaker clearly said we’re closed it’s not my problem you want to throw a hissy fit. sometimes if we can tell they’re gonna be mad i make the baristas stay out of sight of the window as they pull up but we have a job to do and i’m not gonna take time out of my day to explain to you how being closed works lol. also opening the window after close is a no-no
Exotic-Cauliflower-7 5 points 1y ago
Ngl mostly everyone has smart phones and it doesn’t take that long to look up what time someone closes. I normally just let them sit at the speaker like an idiot. They will figure it out. Definitely don’t deserve or have time to deal with what you experienced.
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