I am a supervisor and I would refuse service. My blood is boiling FOR you. You absolutely have the right to refuse service to anyone who makes you uncomfortable, worst that can happen for you is someone else disagrees with your call and serves them themselves.

Yes u can. Partners have given refunds before n told them to go elsewhere

she was being hostile and violated starbux's third place policy, no? ;)

Have you tried simply asking your manager? That seems legitimately hostile, especially with a hot drink??? That's totally unacceptable and your manager *should* be on your side. No way to know how your own manager operates without just asking

You can absolutely refuse service. When I took over my first licensed store we had a regular that would come in less than 5 minutes before close, order a complicated drink, and then proceed to berate tha baristas and have them remake his drink as many as 3 times. His drink was never rung up correctly either. He would order, tall white mocha, 4 shots, 4 pumps white mocha, 3-6 pumps of either toffee nut or praline(if we had it,) 4 raw sugars, and wanted it steamed to 200 in his personal cups. He only ever paid for a tall white mocha. As you’d imagine that much syrup would typically bring down the temp of the drink, but this was worsened by him vigorously mixing his whipped cream into the drink. Then announcing that it’s too cold to drink and must be remade.

I immediately started charging him full price. We were using 12-18 pumps of white mocha just in this asshole. He’d keep my staff there fooling with him as late as 15 minutes past close. So I also told him we’d remake his drink one time, but no more than that.

He came in maybe one time after that before blowing up on me about it. So I banned him and told the store nearest to us about how we told him he should be charged for his order and how he will be expected to treat staff if he expects to be served at other locations. That manager called me back a week later and they banned him too.

I would’ve refused her service regardless if it was “allowed” or not. I simply would’ve looked at her and said “ma’am I’m gonna have to ask you to leave or I will have to call the police because you are threatening me and my fellow partners” and if she refused I would’ve gone off to the side and called the police because wtf is that

Lol we had someone hold our drive through hostage for not enough berries in their drink.. a half hour of banging on our drive through window and flipping us off and cussing me out, STILL did not get trespassed by my SM…she said “I want to give them one more chance to be nice.”

I personally have refused service to people like that, but some coworker with no backbone always ends up giving them what they want. We need to look out for each other and stand our ground with this stuff instead of rewarding shitty behaviour.