Don’t leave them alone, I felt so out of place and in peoples way during training bc my trainer constantly left me alone to do tasks and I didn’t know where to stand or what to do while I was waiting for her to get done so I felt like I was annoying everyone

For the first couple of weeks to a month, one of my SSVs told me, “Good job today,” after every shift. I was almost always at window and I didn’t always believe her, but she always said it and I truly believe she meant it. In hind sight, I really needed to hear that. I think I made me feel seen in the midst of the chaos of peaks and crazy days. I remember in the beginning, thinking to myself, “I’m not gonna make it here.” But that little bit of support got me to the days where I could more confidently say, I can do this today 😊

Also, one of my SSVs to this day will, throughout the shift, ask every person on the floor, “Are you okay?” This has drastically changed my attitude on the floor knowing my SSV cares, is willing to listen, and will re-adjust if I’m overwhelmed or burnt out.

I was told 'it will all make sense soon and once you make one Frappuccino you can make them all' so not helpful. Breezing over stuff in 2 hours will make people quit. I almost did my first week, but I didn't want to be homeless.

i’m really grateful my trainer started me on pos my first day, bar my second, and back to pos on my third. getting to go back and forth helped solidify what the drinks were in my brain and getting to see the little drink code things on the right hand side of the pos screen also helped a lot when being unsure on bar. my trainer also trained me on warming last which i appreciated because i never ended up getting stuck there for long my first real week because i had already become comfortable on pos and most support tasks

teach back ups 😭😭 my trainee did not teach me back ups and I had to learn alone

I'm a trainer as well, and I think just going in with a friendly, positive attitude is the most important thing to remember. Not getting frustrated and making sure the new employee feels welcome and is treated equally, letting them know everyone makes mistakes and that they aren't expected to know everything or do each thing perfectly during training-- training is for learning, memorizing, and practicing.

Another thing I like to take into consideration is that
we all learn differently, so ask whether they tend to be an auditory, visual, or kinesthetic learner, you'll have to incorporate each technique, but you can guide the teaching based on their answer.

You'll do great! Wishing you a positive training experience.

Things I learned training for 6+ years (not at sbux, but we had high turn over and people I trained stayed the longest).

New people tend to be perfectionists and are terrified to make mistakes. I did my best to assure my trainees that I *want* them to make mistakes while they're with me. I want them to make mistakes with me so I can teach them how to fix them. Everything is fixable, it's just coffee. I do my best to never get upset about mistakes. Trainee is probably beating themselves up because they made a mistake, they don't need me being a jerk on top of it. It's okay! We can fix this. We're doing okay.

Positivity and encouragement. Every little thing, compliment at every opportunity. Yes! You put that order in perfectly! Great job! I know you're a little stressed out right now, but you're handling this rush like a champ! I'm so impressed. No, really. You're doing great!

If they're new to customer service: how to deal with rough customers and let it go. They're going to get their drink and leave, you don't have to worry about them after that.

Checking in. You might think I spend the entire shift with this person, I can see how they're doing. But checking in, asking what questions they have, what they feel confident with, what they don't feel confident with, what do they feel they need to focus on, etc, it allows you to tailor training to that specific person. I also like to do a little light quizzing when there's down time. (I.E. what's the difference between a latte and a macchiato?)

Teach them how to find information on their own. It's really empowering.

A very important factor I like to call: I'm here for you. Even after you finish training, I'm here for you. I'm here for you if you have questions. I'm here if you need help. I'm also going to throw in, what to do if they're struggling outside of training/basic job stuff. Who to talk to if their schedule isn't working for them, if they're having a problem with another barista, etc. I offer to talk to the manager with them if they needed the extra confidence boost.

don't stoop to gossip or generally being a negative person, if those are things you struggle with. my roommate's sister just started at my store and she got trained by someone with those qualities and she's already looking for a new job.

Make a human connection. Treat your store as your home and invite the new hire in and treat them as family. Make it personal.

Recently certified bean here. Make sure they know that it's ok to make mistakes, tell them the dumb things you've done. Let them know that they are doing good but don't lie to them. Also if they can't grasp that CMs get shots on top tell them MacciTOPo

My trainer was teaching me how to make mocha, told me I was whisking it too long, and then made me dump it because it was still chunky when I started to pour it.

Congratulations on becoming a trainer I'm about to take my training and am worried about this as well.

I'd suggest giving your trainee a cheat sheet. There can be a lot to memorize and I find it very helpful to have some of the stuff written down so I can reference it.

I know around the store we have little notes we have a sheet over near prep with how to make whips and sweet cream etc. We have one for when certain items go out, another for how many shots and pumps go into items

I'd suggest if you guys don't have something like that in your store to compile the information and give it to your trainees. That can make it helpful so that there's at least one less thing to memorize in the moment.

Especially since it's been a year since I was hired and I've only done cs twice it can be very difficult to remember how to make certain things so having reminders is really helpful.

Wishing you and your trainees the best!

By far I think the best thing is to invite them to ask questions, to be approachable and ask them to let you know if they don't get something right away

Hi!! Green bean fresh off training here 321*****! I was lucky to have an awesome and experienced trainer, one thing she did that helped me tremendously was simply reassuring me that I was doing well! Not leaving me alone if possible and starting each training shift with a quick recap of what I learned the day before!! Good luck, you and your trainee will do awesome ((:

So I have trained about 15 partners due to our labor shortage and let me tell you what I know. You have to constantly check to see if they are understanding the material and if not, figure out a way to adjust to their learning style. Most of the time you can ask them “what could I do to help you learn this better”. I also like to tell them to bring a notebook. Not suggest, they have to bring one so they can write down all the recipes and shots and stuff. To help force them for learn I’ll tell them that I’ll quiz them and that usually works. Also just remind them that they’re not going to be perfect and that it takes around a month for baristas to feel comfortable with memorizing everything. And encourage them to ask questions and ensure that all their fellow partners are there to help them so they don’t feel nervous to ask others for help. Hope this helps