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Starbucks Baristas: The daily grind

Full History - 2021 - 12 - 27 - ID#rq3zv9
15
[deleted by user] (self.starbucksbaristas)
submitted by [deleted]
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Beautiful-Director 8 points 1y ago
What are some other examples of things that they took offense too? Maybe the people who complained recently lost a loved one just before the holiday so your comment might have hurt their feelings unintentionally but thats not your fault either way. I would have agreed with your comment.
Mentally-ill-bitch 2 points 1y ago
Another moment was when a customer complained about their drink and (supposedly, I don’t remember myself) I went “well I didn’t make it but I’ll have redone for you” and a coworker overheard and told my manager. Even if I did say it, how was that rude to say? Since then I learned to just to apologize, say nothing else, and get it done asap(since they had to talk to me about that but i deadass don’t remember that this happened).My manager didn’t tell me all the stuff they told her but this one is the recent one I can remember in a way
mhgl 9 points 1y ago
> I went “well I didn’t make it but I’ll have redone for you” and a coworker overheard and told my manager. Even if I did say it, how was that rude to say?

This isn’t generally how well run teams function. It doesn’t matter who made the mistake, “we” will make it right. Teams should be credited and blamed together.
Beautiful-Director 1 points 1y ago
Not gonna lie I never say we. If a customer comes to me complaining/asking about a drink I clearly didn’t make I would say something similar. “I didn’t make this so I cant really say if it was actually made correctly but I will remake it for you no problem :)“
mhgl 5 points 1y ago
> Not gonna lie I never say we. If a customer comes to me complaining/asking about a drink I clearly didn’t make I would say something similar. “I didn’t make this so I cant really say if it was actually made correctly but I will remake it for you no problem :)“

Wouldn’t, “I will remake it for you no problem”, work just as well?
persona-2 6 points 1y ago
Unfiltered talking is one thing. I have partners who i work with that list out what they are making or their to do list over and over and over so they can focus. I have partners I work with that ramble about who knows what over the headsets whenever we don’t have a car. I have partners with me who sing and dance and hum. It’s no big deal.

Your comment was mean. Not having family for the holidays hurts for a lot of people. And they clearly don’t feel comfortable approaching you since your request is for them to directly tell you that something hurt them and to not do so. They did the right thing in talking to a manager and having the manager have that conversation.

If a drink is wrong we fix it. If a customer has lost it and is just complaining even though the drink is 100% correct we fix it. You can ask clarification on what was wrong and have the bar partner fix it without throwing them under the bus. “Of course we can fix it, what was wrong with it?” works just as well for the info you need without blaming another partner who might not have screwed up at all.

Part of ownership is actual ownership. Your behavior
is making others uncomfortable and they are communicating that. You now know this hurts people. You have been directly asked to stop. What else do you want your partners to do?
RexSadio 6 points 1y ago
Situations like these, I usually take it as a lesson to remember. Trust me I’m also a person who have unfiltered comments, I am also very sensitive…. but overtime I’ve learned how to keep things to myself or give myself second thoughts before saying something. For example, you learn that someone in your team is too sensitive when it comes to uncomfortable topics, maybe put yourself in their shoes. What if that partner doesn’t have a family to spend christmas with? some people dont have anyone to celebrate holidays with and it’s just heartbreaking to think about it. Saying “Don’t they have families to spend time with?” must’ve hit hard on that person being alone for christmas.


Also if no one wanted to say something, probably because they didn’t want to appear rude towards you, so best solution was to have someone have a talk with you with respect. Your manager sounds like a nice person to talk with.
Mentally-ill-bitch 0 points 1y ago
Yes I do understand your point, but like I said, I didn’t know it would be rude. I would appreciate if they just told me “hey that sounded a bit insensitive, could you not say that again?” I would like for that group of people to talk to me so we can work it out but they just tell my manager instead! My adhd/autism doesn’t know many social skills and I want to learn but it irritates me when people don’t give me a chance to take in what I said and explain why it’s wrong. I do my best to learn outside of work by myself but it’s clearly not enough!
[deleted] [OP] 2 points 1y ago
[deleted]
amalia13lightning 5 points 1y ago
Honestly, it's not their job to teach you how to act at work.
the___squish 4 points 1y ago
Unfortunately the only solution I found is to not speak much at work, and assume everyone is sensitive or having a bad day.

Seems ridiculous but there’s a lot of younger people who work retail and fast food, and they can be cliquey b/c they’re young and target people they don’t understand and or don’t like.
Mentally-ill-bitch 2 points 1y ago
It’s funny since I’m one of the youngest workers here so I get along with other teens, the adults don’t seem to mind me besides two teens who seem to dislike me for some reason even tho I try to be nice and kind to everyone
the___squish 2 points 1y ago
Do your best thats all you can do! Try not to let other people at work bother you but if they really do talk to your SM.
Necessary_Low939 0 points 1y ago
I don’t think u are being mean. Some people are just sensitive. They’re little snowflakes. I guess u just needa keep to urself.
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