Starbucks Baristas: The daily grind
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"i have to go you guys figure it out!" (self.starbucksbaristas)
submitted by converselvr
Customer comes in around 6am-ish, and is a regular customer at our store, and always rude to us. It was the beginning of a rush, and I see her name and her ticket says "1 of 1". So when she came in, I hopped off of main bar to handoff to give it to her so she can be in and out quickly. I hand it to her and say, "have a great day!" and she snarks at me "UHM?! I have a cheese danish too?!" (btw I hate when people say that after I tell them to have a great day, so I just tell them your food items are coming right up)
Anyway, so I'm like oh okay I only see the coffee on my end do you mind just double checking to make sure it was sent to the right store? Then she huffs and puffs, I hop back over to bar to finish up drinks and she reaches over the bar and shoves her phone right in my face and says "SEE?!" So I asked the partner on warming to throw in a cheese danish. Then she storms out and says "I DON'T HAVE TIME TO WAIT YOU GUYS FIGURE IT OUT"
Did I do wrong?
Anyway, so I'm like oh okay I only see the coffee on my end do you mind just double checking to make sure it was sent to the right store? Then she huffs and puffs, I hop back over to bar to finish up drinks and she reaches over the bar and shoves her phone right in my face and says "SEE?!" So I asked the partner on warming to throw in a cheese danish. Then she storms out and says "I DON'T HAVE TIME TO WAIT YOU GUYS FIGURE IT OUT"
Did I do wrong?
nicathor 16 points 1y ago
Only thing you did wrong was giving her the time of day; customers like that deserve nothing from us
Puzzleheaded_Poet169 7 points 1y ago
no you did the right thing you’re supposed to ask them to show you the order on their end to make sure they actually purchased it. thats always what my supervisors do, if the cup said 1 of 1 theres no reason for you to think theres anything else in the order. she may have forgotten to order it with her drink and ordered it separately? ive had that happen and then the drink and food come out separately. either way dont feel bad she was unnecessarily rude to you, you were just doing your job
greenChainsaws 3 points 1y ago
(heavy sarcasm) what you did wrong was not read her mind as all good customer service workers are supposed to do
seriously though, yall were moving at a humans pace and trying to identify the source of the problem while also making sure she got what she paid for. all the fault is on ms 6am
seriously though, yall were moving at a humans pace and trying to identify the source of the problem while also making sure she got what she paid for. all the fault is on ms 6am
mikkykk 1 points 1y ago
The only thing I would think to check is your printer settings for MOP? For peak/off-peak we had a weird thing where some of the food stickers wouldn’t print but the stickers would explode them from the # of #. Like there were five food items, three of them didn’t get sent to the printer so it just said 2 of 2. Maybe this doesn’t apply but it ravaged our store for a solid day so either way, be mindful of this lol.
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