I believe you did the right thing, you stood by your decision. The delivery guy could've asked a friend or family member beforehand to help him on this delivery if he truly needed the extra hand.

always better to be safe than sorry

We have an ubereats driver that calls and tries to have us bring it out to her car. Too make it more efficient for her.

“It’s $20 extra for this service.”

I mean, I’ve definitely helped people out to their cars before BUT only when I felt absolutely safe doing so. Every store I’ve worked at has had large front windows looking at the parking lot so everyone would be able to see anything suspicious. But if you have even the slightest hesitation then don’t do it. It’s better to be safe than sorry. And it’s completely understandable that you can’t leave the floor. I mean, you’re getting paid to run the store not do the delivery guy’s job. I like to be helpful wherever I can, but he’s getting paid to be the delivery driver, walking stuff out to his car is part of his job. Taking care of the store is yours.

Dude wtf no as a former barista and current gig worker you should not be doing extra labor to help him lmao he’s getting paid for that and he should have reasonably set his expectations to know that he may have to make multiple trips on occasion

Huh. We've always helped take orders to the car if it's not too slammed, at all my stores except for the mall ones.

Idk if you made a typo but you CAN’T make multiple trips!? How is the delivery guy expected to carry 24 drinks in one go? I understand not helping but what else can he do?