Starbucks Baristas: The daily grind
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I got scolded at by a green bean...?? (self.starbucksbaristas)
submitted by TheWaru77
So...today was extremely busy. I was working dt and we were just so backed up. The customer at the window was waiting on his last drink (mocha cookie crumble)...only problem is, he's been waiting for 10 mins at the window now for the one drink. I'm being patient because our new green bean is working cold bar and this is her first time and lord knows I remember how stressful that was. So she puts the frap in the blender and goes over to the refresher bar to make her next drink. The blender stops and she's still not done and well, I need that drink pronto because we are now 15 cars in and a 20 minute wait on each. So I do what so many of us do and I lend a small hand and finish up the frap. She gets back to the bar as I'm sprinkling the cookie crumble and is like "you shouldn't be doing that if our manager were to see you she'd yell at you and you'd get in trouble" and I'm just so confused and thrown off and so I ask her to repeat and she's like "you aren't supposed to be doing that, it isn't your job if the manager were here she wouldn't approve" and I'm like I shouldn't be doing what, cause again, we all help each other all the time expecially when things get busy I had nothing to do since I was literally just standing there waiting for this drink. And she's like "your not supposed to be finishing other people's drinks let alone leave the window" this girl is legit pissed off and I'm just standing there like uhhhhh.....cold bar is right behind me I'm still at window and this man has been waiting for 10 minutes and I got 15 cars forming a line down the parking lot. This was his last drink he needed I was just finishing it up. And she's all like "ok well your not allowed to" and then continues making the other drinks. I just walk away because honestly I don't feel like arguing with this girls logic and as I stated we were really busy. But now I'm confused, would I get in trouble for finishing it up? As I said before we usually help each other all the time to speed things up when one station isn't busy. So am I crazy and rude? Or is she just "controlling"?
Perfect-Leadership58 27 points 1y ago
i know some people just get frustrated when people help because to them it feels like they’re “in the way” so i usually ask first but sometimes it’s SO hard to watch them struggle after they reject the offer for help :’) but nah all new hires everywhere at every job have a sense of inflated confidence and she was probably just stressed out
mrcupcake18 6 points 1y ago
Yes! I feel this way! I have bad anxiety and I have asked my coworkers and managers that if they want to step in, to just let other ask or let me know they are stepping in. It helps a lot let me tell you
Necessary_Low939 21 points 1y ago
Some of these new people needa relax. Like when I’m working at Starbucks you were still in elementary school! Relax yourself. You did nothing wrong. Next time tell her that you won’t get in trouble because everyone helps out each other and that she was too slow. She gave u an earful for helping, u give it to her too. Like wtf
Baristanotforlife 17 points 1y ago
Be blunt and tell her she’s not going fast enough. The times are what’s important. Our ego is irrelevant when it comes to drive times and customer connections. Partners are to act as a team and a unit. Not competitively like it’s a one man sport. If she was so worried ab you finishing her drink then she can pass it out to the (more than likely) upset customer in the window. Ideally we’re to stay planted on our positions but for older more seasoned partners it is expected they flex and help out the newer partners until we are all up to speed. Ignore her next time and move on.
RexSadio 13 points 1y ago
Talk to your manager about this incident, it was obvious she needed help when there’s 15 card forming. She was supposed to ask for help but instead she felt very confident about her actions, and gets pissed when someone steps in to help her out. Manager needs to teach this person a lesson not to be pissed at fellow partners when you were just trying to get things going.
nutria_twiga 11 points 1y ago
I was you in this scenario. Waiting on a drink where the car had been at the window almost 10 minutes. All it needed was whip. The barista was on cold bar starting a frap so I finished it for her.
Yeah. I got sat down with the GM. Window is planted. Talk with the customer and keep them happy while you wait for the drink.
Yeah. I got sat down with the GM. Window is planted. Talk with the customer and keep them happy while you wait for the drink.
persona-2 6 points 1y ago
This is correct. Do people flex all the time? Yes, but they shouldn’t.
SelocAvrap 9 points 1y ago
If you're cash handling, you can touch drinks if you wash your hands first. If not, you're not supposed to flex to making drinks bc of contamination
ObjectiveFollowing18 5 points 1y ago
At the location I worked at I couldn’t move from the window, even two feet to grab a drink at the end of the counter. I would literally be pushed back into the window. You can’t move, just talk to them and don’t grab their drinks it will be handed to you. When you’re working mornings right next to two schools (high school and elementary) and the highway it’s a go to for coffee. I was constant yelled at to not move even though I needed a drink that was not even three feet away from me. And this was by the shifts and sm
goddessofwaterpolo 4 points 1y ago
She should not have acted like that but she was likely stressed and lashing out at you. People react like that if they’re embarrassed or frustrated. I would talk to her gently and tell her that you were just trying to keep the flow and that while she was doing a good job the point of a team is to help each other out.
LZARDKING 4 points 1y ago
Uh she’s being crazy not you that’s some bullshit good luck working with her she sounds like a nightmare
Mookiemik 3 points 1y ago
I don’t think you’d get in trouble for that lol. I can understand her being frustrated but also there comes a point and time where it’s simply not about you and you can’t take everything personally. The greater goal at hand was to get the line down and not have people waiting forever. There are simply some tasks that require team effort whether you like it or not, especially if working alone in this case was doing more harm than good.
Communication is key though!
Communication is key though!
fawnaluna -1 points 1y ago
the only time it wouldn’t be allowed was if ur dtr and you have someone else on dto, if you’re doubled up or if ur on dto tho you can step away to help
TheWaru77 [OP] -1 points 1y ago
That's what I thought lol, I was doubled up. Just wanted to ask because if I really was being the ass in that situation then I would like to learn 😂 but now that I know I was fine I feel better.
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