why can i almost see what this woman looks like .. oh cause i have a couple of these ladies that come thru my store. ugh. it’s maddening.

i have one customer that's a younger girl but is a bit aggressive, she will order one drink with tons of customizations, and when she gets to the window and pays she asks where her 2nd drink is. we noticed her pattern is to try to 'confuse' us into thinking we missed her 2nd drink and will get it for free, i always say "okay (first name i see on her app) your total for your drink you are ordering at the window is $$" and i see her back off a bit...

Lady walked in and loudly claimed that the Frappuccino her daughter bought for her earlier was made wrong and she was in a big hurry with a special needs child alone in her car and she wanted us to make it while she's in the bathroom and have it ready by the time she gets out because she needs to get back to the special needs child. I'm sorry to say my SSV gave in to her. What bothers me is them thinking I'm dumb enough to believe them.

Another named Donna orders an elaborate Frappuccino in the cafe (they seem to always be Frappuccino people,) scans her app which has little or no $ and immediately flies off to the bathroom. And there's a customer waiting behind her. I voided her transaction and waited on the legit customer. Once again SSV made the scam artist's moment right. There's a pattern of coming into the cafe, demanding we rush, and running to the bathroom in both of these ladies

A valuable skill I learned from working at Starbucks is how to tell ridiculous customers “no.” What are they gonna do? Get me fired? I’ve been yelled at for over ten years and not one has succeeded in getting me fired yet. Please do get me fired! It’s a weird power high when you just say “no” and then wait for their response. Obviously, you have to be a good judge of the situation too. There are many situations in which it is entirely appropriate to say yes. You can’t just throw “no” around whenever you feel like it. But in THAT situation I would have totally done it and enjoyed it. “No ma’am. Since you’ve mentioned that you’re deathly allergic to dairy I cannot give you whipped cream and I cannot allow you to keep the previous dangerous drink.”

Made 6 cappuccinos last night for one order right before close…as I handed them the last one they tell me that all of them are too dry and I need to remake them! After they had already handed them all out to their party! Then proceeded to try and get 3 more free drinks out of my ASM

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