Starbucks Baristas: The daily grind
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“Medicine ball” (self.starbucksbaristas)
submitted by [deleted]
[deleted]
Irelandp 8 points 1y ago
I honestly do not understand why it matters what they call it??? Such childish behavior.
Kalhm 2 points 1y ago
Because the honey citrus mint DOES NOT CONTAIN MEDICINE. It does not cure COVID or any kind of illness. We aren’t ALLOWED to call it the medicine ball.
Irelandp 3 points 1y ago
99.9 percent of people don’t think it’s actually medicine. Such an absurd argument. Give them their tea and send them on their way.
Erbearlee 1 points 1y ago
When you’ve had customers legitimately ask what kind of medicine is in it… it becomes a big deal
Riversbewild 5 points 1y ago
Rude
Kalhm -1 points 1y ago
How am i rude for telling you we don’t have a drink called the “medicine ball” on our menu?
Riversbewild 1 points 1y ago
You know what they meant. A little customer service would have gone a long way.
Kalhm -2 points 1y ago
Yeah, and when I greet the customer, and ask them how they are, a little common decency would be nice, but unfortunately it’s not something we always get. I’m always polite to the customers, I always try to resolve the issue by talking and listening to the customer, when we mess up their drink I ALWAYS offer them the mess up for free, along with their paid for drink, and so much more. It’s not my customer service lacking, it’s that I don’t want people to keep calling it the medicine ball, and even telling them that we can’t call it that, they will still proceed to call it the medicine ball.
Riversbewild 9 points 1y ago
Sounds like you need a break.
Shiroyu 3 points 1y ago
Bruh it's not that deep. Some people might just not know what it's actually called. You know exactly what drink they're referring to. If you're so concerned about them actually thinking there's medicine in it (they don't. they know we aren't a pharmacy) then just say "Hey! I think you mean the Honey Citrus Mint Tea. I just wanna make sure you're aware there's no actual medicine in that drink." But again... That is totally unnecessary.
Kalhm 0 points 1y ago
You’re right, people don’t think we’re a pharmacy, but they do think that this drink is a cure to illnesses. Also, what about the green beans who don’t know what that drink is? I will not entertain the “secret menu” drinks. I’m more than happy the help they have questions and ask about the drink, but I don’t entertain the medicine ball simply because telling them that we can’t call it that does not stop them.
Shiroyu 1 points 1y ago
My first day ever working, I was put on DTO. Someone ordered a medicine ball and my coworkers just said "It's the Honey Citrus Mint Tea" and I committed that to memory... as I believe every green bean is totally capable of doing. Look, I get what you're saying, and I get why it's frustrating. But I don't believe there's any ill-intent behind people calling it that, and if they're ordering it, it's likely something they've ordered in the past and are wanting again. I'm not gonna try to tell you how to do your job, and I'm sorry if it comes across that way, but maybe if someone asks for a medicine ball, you can just politely correct them and explain that the company prefers we not call it that? Totally up to you. I would just like to see a situation where everyone can be happy with the outcome.
GuySmileyIncognito 3 points 1y ago
https://youtu.be/hou0lU8WMgo
rv49er 2 points 1y ago
You are a dick. Thank you for coming to my TED Talk.
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