just bc CS is an early training unit doesn’t mean green beans should be doing it. throwing a green bean on CS during a peak (if you have a very high volume store) is literally the most discouraging thing ever

Something that I always tell myself is that we’re going to get through this. Don’t lose your sanity, just breathe in breathe out.

Sounds like whoever was running the floor for open did do their opening checklist. If so 20whips would be in the fridge, all backups would be ready to last past peak. Really this is making me mad because it’s sounds like all of this could’ve been avoided with proper preparation

Yeah it be like that

Poor green bean… it was hard enough trying to learn when I started working in the pandemic.. she walked in at a really rough time.

same shit was happening to me, and the thing is, it’s this kind of behavior that doesn’t only ruin it for greenies… it ruins the job for those of us who have been around for a while, too. the way stores are being handled nationwide is pushing more and more folks out of and away from starbucks work.

i’m so sorry you all are going through this, as well.

It's hard to succeed when you aren't set up for it. I'm stuck on iso and feel so bad for my team because I'm one of few people at my store who takes the time to make morning's backups at night and some days those backups aren't even enough to last 'til noon. Try to talk to your team about setting eachother up for success so that when you have only 2-3 people on the floor running rush hour at least backups aren't a problem.

Whenever enough shift tasks / fires are done for me to actually do customer support tasks, I remember that CS is basically a video game quest where you need to get the magic sword so you talk to the fairy, who needs you to bring her glow-in-the-moss from the elves, who won't give you the moss until you help them find their lost sheep, who [after wandering all over the forest, you eventually learn] was kidnapped by an ogre who is very lonely so he'll give the sheep back if you bring him a friend, so now you have to find the ogre a friend to work your way all the way back to the magic sword thing. And all the while you're being interrupted by evil soot sprites trying to steal your jacket.

CS is dumb.

Omg this is so overwhelming!! I’m sorry we’re all going through it. I made my green beans a list of CS tasks to periodically check on unless asked to do something by another barista and still, the tasks are endless for them (and tbh me too).

Praying for y'all during this time.

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