this is a complicated thing to address but I’ve had partners like this too and my managers deal with it well.

1. Dress Code: if your store doesn’t already, they should have a copy of the dress code available for all to see when they walk in (usually a bulletin board). If you see a partner walk in and you notice they’re not in dress code, be polite but have authority. “hey ____, I just want to make sure you’re aware that those shoes are not in dress code, it’s for your safety we wear non slip shoes for when accidents happen.” —now you’ve explained the policy and it feels you’re looking out for them.

2. greeting customers. be over the top around them when customers walk in to say “hi welcome in!” usually they will want to join along because it seems fun! if it doesn’t work, then mention it to them. doesn’t have to be a serious one on one talk but simply while cleaning or whenever a person walks in and they don’t say hi, just remind them to do it next time.

3. phones. this one is sooooo annoying. best way to not make it uncomfortable is to just go up to them and ask them to do something for you. like walk up to them while they’re on their phone and be like “hey since you’re not busy, could you take a moment to help clean syrup towers?” Remember that they’re there to work. You’re looking out for your store and helping guide them!


make sure you’re their friend too. my managers make me laugh and joke with me, and that way when they correct me it feels like it’s not rude but it’s just them doing their job. It’s mutual respect.

Take time to explain why ("I'd like you to work on greeting customers because we want them all to feel welcome"), explain that you're coaching in their best interest so they can be the best partner possible ("hey, I noticed you're not making that drink right, can I show you the right way? I really want you to succeed.") and make it a two way conversation ("thank you for accepting my coaching, if you notice anything I can improve on, please let me know.") I've found these techniques really help create buy-in with coaching. These are respectful ways to coach and still get the job done. I'll add that coaching your fellow ssvs is the next natural step, so get comfortable with the Baristas!

Those are things as a ssv should be addressed whether trying to move up or not. You have to be the enforcer. I am usually pretty direct, not to be confused with blunt. Simple and clear “make sure you’re greeting people please” x1000 times a day and eventually it starts sticking. Keep things simple and to the point. That’s the good starting point. Talk to your sm about ways to have consequences about dress code. My store has the ability to send people home for dress code and it only takes once or twice being sent home for that problem to stop. Dm me if you wanna keep chatting, I don’t want to ramble on here <3

if youre gonna be asm and then hopefully sm, you should probably get good at confrontation. as long as you arent mean or rude i think it's best to just be straight up - "hey, just so you know, that type of shirt is out of dress code. just a warning this time, but if you need a reminder of the dress code let me or sm know." "hey, no phones on the floor." i think the band aid approach is best.

I try to always frame it as how it helps the partner. Sometimes that's just keeping the SM off their back.

When they listen but forget, I'll remind them a few times. Then it's time to make it clear I've told them a few times, so what do I need to do to support them better? I've made sticky notes to remember checking off mobiles, quiet signals to alert that someone is overwhelmed but doesn't feel they can communicate it verbally, we've roleplayed conversations when they're not comfortable speaking in certain situations... It's a lot sometimes, but the improvement is worth it imo.

For partners that have problems MTMR, I model it. It can seem like we're just giving in, but with the right attitude we maintain our dignity while still moving them along. If it's an appropriate space to, I'll have a little chuckle over the moment if the custy was being dumb and how I'm just glad they're gone. I also model how MTMR can help us give a little special bonus to customers we DO enjoy, so it's not always a bad moment.

Same with most things really. If they're not doing cup is the customer I hop on second bar and model it. Without fail my bar buddy is also doing it and will continue to do so after I slide out. I find that a lot of people find it helpful to be able to watch something being done, it makes them more confident in doing it themselves.

Dress code supposed to be enforced by the sm. If they’re not that means they want u to look like the bad guy. For example my old sm said everyone needs to wear all black or don’t work here and everyone did. I guess u can say hey I wanna let you know that this is out of dress code, can you make sure you are in correct dress code next time? Or I have to send u home or to the store to get something.

Edit: everyone needa say hi. Not a big deal. Just say Hiiiiiii

Phones are hard u can say u are on camera, when u wanna use ur phone go to the back.

Moments right that’s fcken hard lol especially when customers do it on purpose. Just say this time only next time I will charge u