Starbucks Baristas: The daily grind
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Tip Pooling is bull*hit. Very long story but.. (self.starbucksbaristas)
submitted by trippygypsy182
Long story but good a good example.
Tip pooling at Starbucks especially is the dumbest and most unfair idea imaginable. Is there anything individual stores or people can do about it? It is not fair and do not try to give your reasoning why it is. Because it's not.
For example, The Starbucks I started out at I had the worst boss imaginable. Really awful attitude towards everybody. Employees, customers, etc. Just awful to be around. For example, I constantly picked up shifts when she asked. Never called in, always showed up, always stayed after we needed, etc. Also just starting college too. All she did was work about 30 35 hours a week with nothing else to do and barely gave me 20. She was given constant compliments of me and my amazing customer service by management, customers, etc. She had an awful snooty mean girl personality. My grandfather passed away, I texted her and let her know the day of his funeral about 5 days in advance, and I would not be coming in that day because of it, that I apologize for the inconvenience. And she said "that sucks, but that's not my problem. I don't feel like coming in and one of the only days I have off. You can come in after his funeral"
Please tell me why I get $20-$30 in tips on one of my shifts, and she maybe gets a couple dollars an hour, that most of it goes to her because she "works more hours"? Wtf?
The Starbucks at a retail store I work at now (amazing) just gave me an award for the best friendly customer service. We take whatever tips WE make. There's a new corporate store being built near me and the manager said I already have a job there. But I really don't feel comfortable giving my top friendly customer service, if other people just get most of the money that I make?.
Who decided this was fair?
Awful people that work more and make no tips, get all the tips from the nice friendly people that make all the money?
Can't be decided per location?
Tip pooling at Starbucks especially is the dumbest and most unfair idea imaginable. Is there anything individual stores or people can do about it? It is not fair and do not try to give your reasoning why it is. Because it's not.
For example, The Starbucks I started out at I had the worst boss imaginable. Really awful attitude towards everybody. Employees, customers, etc. Just awful to be around. For example, I constantly picked up shifts when she asked. Never called in, always showed up, always stayed after we needed, etc. Also just starting college too. All she did was work about 30 35 hours a week with nothing else to do and barely gave me 20. She was given constant compliments of me and my amazing customer service by management, customers, etc. She had an awful snooty mean girl personality. My grandfather passed away, I texted her and let her know the day of his funeral about 5 days in advance, and I would not be coming in that day because of it, that I apologize for the inconvenience. And she said "that sucks, but that's not my problem. I don't feel like coming in and one of the only days I have off. You can come in after his funeral"
Please tell me why I get $20-$30 in tips on one of my shifts, and she maybe gets a couple dollars an hour, that most of it goes to her because she "works more hours"? Wtf?
The Starbucks at a retail store I work at now (amazing) just gave me an award for the best friendly customer service. We take whatever tips WE make. There's a new corporate store being built near me and the manager said I already have a job there. But I really don't feel comfortable giving my top friendly customer service, if other people just get most of the money that I make?.
Who decided this was fair?
Awful people that work more and make no tips, get all the tips from the nice friendly people that make all the money?
Can't be decided per location?
TRoseee 47 points 1y ago
I’ve worked as a waitress and bartender and barista. While tip pooling as a normal waitress isn’t normal I 100% believe in the tip pooling at Starbs. I’m an opener/peak barista. My shift would not run anywhere near as smooth if the closers didn’t clean and prep the way they did. They deserve the tips just as much as me because there’s no way in hell I could prep mocha while taking money at the window trying to keep a low window time. Anyone who works the floor deserves tips. And like I said I’ve worked any type of food service job (over 15 years exp) you could imagine and I can 100% make the argument against tip pooling in the majority of situations but Starbs is 100% in the right with tip pooling. Don’t transfer if you don’t want too.
Edited to change misspelled word.
Edited to change misspelled word.
trippygypsy182 [OP] -14 points 1y ago
Yes everybody deserves tips! I worked all sorts of shifts with tip type jobs. But why do the awful people with awful attitudes and customer service deserve my tips I work for and earn because of my customer service? I've gotten large tips in the morning, large tips at night, it depends on your service not the time of day.
badatlife15 19 points 1y ago
You’re contradicting yourself. Also to your original post, maybe it’s different at licensed stores, but your manager isn’t getting tips.
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lewabwee 25 points 1y ago
You’re being ridiculous. How do you decide definitely who deserves tips and who doesn’t? The person on bar could be making great tips but without tip pooling doesn’t make anything. The person on CS could keep the store clean and running but without tip pooling doesn’t make tips. Some employees are gonna be awful but you’ve got your head up your ass if you think you’re the only one who deserves tips because you work DT window on Saturday at peak. You talk about awful attitudes but look in the mirror.
grogusballss 19 points 1y ago
some people stay on bar the whole time and just makes drinks, would this mean they wouldn’t get any tips because they’re only greeting and making drinks? if there was no tip pooling then only people on pos positions would be able to receive tips because generally you tip when you’re paying, then we would also have to wonder where mobile tips go… tip pooling is the best solution to ensure partners that need to be rewarded for offering good service get it, it sucks that bad partners make the same as good partners but it’s how every job works
Cafe_Ninja 16 points 1y ago
.... I have a lot to say but I'll keep it to myself. What I will say is that at least if you transfer to the corporate store, the manager does not get a share of the tip pool.
jazzysoranio 8 points 1y ago
Yeah, I was just about to ask if this was a licensed store or not since managers aren’t allowed to get tips at corporate stores.
Mr_SCPF 14 points 1y ago
Can’t wait to not get any tips because I’m always on bar lol
happybowlita83 10 points 1y ago
Your "great" customer service alone doesn't run a store and if someone has "bad" customer service they just aren't contributing to higher tips but they aren't taking specifically from your tips in my opinion. Just because the tips got dropped while you were on window or register doesn't mean the customer wanted them to specifically be for you. I sometimes tip based on the speed in drive thru, my drink being made right or just because the store looks like they're going through a tough day but they're doing their best. I just don't think only people with good attitudes deserve a different rate of tips even if I always have good service, I don't work at sbux expecting to make a living off of tips anyway... and we're all working the hours we're getting tipped for 🤷🏻♀️
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calimac90 5 points 1y ago
I would stay at the location you are at now my dude if it is what you want tip wise. Sounds like the negative manager you had is in the past so focus on some positive energy at this better place.
Toal_ngCe 2 points 1y ago
I worked at Dunkinʻ for two months and we divvied up our tips every shift. Iʻd have days where I got $1 for 3+ hours because our store was dead after about 4pm. At Starbucks I know Iʻll be making an extra dollar or so an hour no matter what shifts I work, and itʻs much better for me tbh. But Dunkinʻ is hiring so ¯\\_(ツ)_/¯
boopsbittie 2 points 1y ago
Just curious you said your boss is doing this, your shift supervisor or your manager?
trippygypsy182 [OP] -7 points 1y ago
At a retail location. So she was the manager/boss/etc and made the schedules. I work in a very populated Starbucks retail location now that I LOVE but it's far from my house. I make an average $20 an hour several days because the tips I make myself. They are building a brand new corporate location less than 3 minutes from my house. The regional manager or whatever, (The one that visits the stores all over the place in a few counties) looks over all the ones I have worked at and guaranteed me a job at the new location. I dream of the opening shift at 5-6am lol. But since I work retail I have no schedule and I can work 12-9pm one day and 6-3 the next. That's the only thing about my job I don't like.
boopsbittie 9 points 1y ago
Sorry I think I’m just confused on how you’re wording it, retail and corporate stores are the same. Licensed stores have different policy’s but for the retail stores any position salaried doesn’t get tips so if that’s the case she isn’t getting the tips
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badatlife15 6 points 1y ago
Sounds like you were working some bougie coffee shop lol… my store we’re lucky if tips are at $400 for the whole week.
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trippygypsy182 [OP] -9 points 1y ago
Not contradicting myself actually. I started at a retail location that the manager did get tips and we did tip pooling. I make way more now at a location that I can take all the tips that I make myself or split with the people I'm working with.
badatlife15 10 points 1y ago
You are contradicting yourself by saying that everyone deserves tips, but then saying tip pooling at a place like Starbucks where it takes everyone working together to provide the best customer experience. By your thinking, the person who’s on customer support and making sure things are stocked and ready to go wouldn’t get tips because they’re not usually the ones interacting with customers.
Edited- typo
Edited- typo
trippygypsy182 [OP] -9 points 1y ago
What I'm saying is just because you work more hours doesn't mean you should get more tips when you are not the reason you are even making tips. Why does a "Karen" they had a mean attitude towards customers and Is unfriendly get more tips when they don't make any themselves? Obviously the people that stock and clean should get tipped out.
badatlife15 13 points 1y ago
But how do you KNOW who “makes tips” you aren’t making any sense and sound super full of yourself. People tip for all sorts of reasons, some just do because it’s what they do regardless of who helps them. Like I said I don’t know how it works at a retailed/licensed store, but at my corporate store, I do the tips. I take all the tip money earned for the week, add it all up. Use the printed sheet of everyone’s total tippable hours worked and get the rate that everyone gets tipped, usually around .50 or .60 cents per hour. Then for every hour each person worked that week they get that much times the tip rate. I really don’t understand how you can determine how much one person earned otherwise. If you’re that bothered do something where you get your own tips based just on your customer service.
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