Use to be a barista and I was constantly told to make a connection with every customer, especially drive thru ones as that’s where most of our sales come from. I was told to make simple comments about their day or dive into deeper conversations if there order was taking a second. My manager even praised me when I would find something random to ask them about, (quick fire questions like what’s your favorite Disney movie? Favorite childhood game? Favorite band? Tv show etc. easy stuff that works for the after church crowd, the pre gamers, college students everyone!) I even had a tally mark to see what would be the most popular of the day! The customers loved it as the conversation was short but never felt cut off because time. However For the past few months whenever I go to my old store (most of my gen of baristas have left) none of the new baristas even try to start a conversation, not even a hello! Just talked about the price and the order will be done in a second, then they close the window to only just stand there. Are they not pushing connections anymore?