I nearly walked out the door here at this poorly managed wasteland of a store. It’s alway some kind of daily violence. Some colorful person experiencing homelessness comes into the store. They are aggressive and confrontational. They call one of our minor baristas, the kid, a girl. We give him a free coffee. I was standing quietly not engaging, but of course i was watching him. Then he starts calling me an f’ing faggot and other anti-LGBTQ slurs I still don’t say anything. He’s upset that I’m even looking at him. I bite my lip, remain professional. Management did absolutely nothing to help intervene or deescalated the situation which surprised me. I finally said something to the misanthrope which of course really got them going—I asked them to leave and never come back. He continues to rant in an aggressive loud manner. He continues slinging anti-gay slurs to my face. Then the store manager who happens to be here for this shift, hiding in the shadows, actually takes me aside and mildly reprimands me for engaging the guy at all. Gosh i was Pissed. I couldn’t believe a) he wouldn’t stand up for me b) he would let me stand up for myself c) failed to see or care that I was obviously triggered. Instead i got sent to lunch. Unbelievable. I AM a gay guy. And I WAS bullied growing up. It is, was, and will always will be the policy of THIS HUMAN BEING to never allow anti-lgbt slurs slung at me. EVER AGAIN. (I’m still pissed.) How do I deal with this idiot store manager? I suppose I should soeak with him at sone later date. How can I transfer to a safer more mature store? (I know the answer; Ive been with the company for 2 years) Please advise. Thanks!