Put baristas on CS before their break, maybe 30 mins or 45, give them a list and set clear expectations like three CS cycles with side tasks of trash, dishes, backups and THEN they can take their break. Also reminding them that brewing should take less than 3 mins, restock bar in 5, dishes in 5, trash run in 10 etc. that way you both know you are on the same page about time frames. Also call out the people with a sense of urgency “like daaaannng look at you! The fastest brewer in the west” positive recognition and a grateful attitude goes far in motivating people. Always set a reward, clear expectation, and provide recognition. Or you can tell them they are falling behind and then say “I’ve got 5 mins, what can I do to help you catch up?!” That way they have to think about what their task is, what their next steps are, and you’ve told them they are too slow lol Best of luck!

i. love. sticky notes. and timers! i don’t care how juvenile it seems, lists keep baristas on track and timers help lay out better time management. i’m generous with the time offered and scale back overtime until they don’t need one. there’s really not a good way to teach another human a sense of urgency unfortunately, this at least helps my baristas understand that there’s *always* something that needs be done five minutes ago at starbucks.

Honestly, don't let them take advantage of you. You're in charge, no job is beneath them.

As others have also said, give timers (and time limits), set clear expectations. Give lists of things, if they are just standing around or on their phone, etc, start listing things you need stocked.

Personally I hate when other shifts don't hold CS responsible. As a barista I used to have full-ass breakdowns when I was under supported on bar with nobody to help me.

If they complain about CS to YOUR face, then offer that they can clean the bathrooms. That's disrespectful.

I used to tell the CS barista that they’re the ones keeping service running smoothly. The grease that keeps the engine running. It can be tough, but also if you aren’t sweating when you’re on CS then you’re doing it wrong

Thank you all for the tips! I had a chat today with one of my baristas who thought CS was “boring”. I put her on CS and gave her a list, set expectations, and a time limit. Explained to her that this is part of her job and a position that everyone has to do. I checked some of her work after and gave her notes on things she’s missed, but she seemed to be in a good place when I handed off the shift to the next ssv. After talking with her, I think she was just nervous about being on cs because she didn’t know exactly what to do (even though she was trained on it). Like I said, we are a really busy store so cs is a bit of a challenge to be able to keep up with everything.

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