Starbucks Baristas: The daily grind
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What should I do next time? (self.starbucksbaristas)
submitted by lilgian1
I was on bar and I got an order that said “triple blonde shot with 2 pumps of white moka with salted caramel cold foam”. So I took the tall iced cup, put 2 pumps of white moka in it, did the 3 blonde shots and then poured some milk in, put ice, and then topped it with the salted caramel foam. When I handed it out to the client she went ballistic ! She said she wanted it in a venti and filled to the top! Clearly she was trying to get a venti white moka with cold foam but tried to pay less. My Shift lead told me we can’t do that. So I apologized and told her that the 3 shots fit fine in the tall cup and in the future she would have to order a venti. She then says she is never coming back to this Starbucks again because we are scammers. How are we the scammers ? Should I of just made her a venti?
GreatWizardH0wl 19 points 1y ago
It sounds like they either 1) didn't know what they were ordering or 2) knew what they were trying to order and did not do so. It doesn't read to me like you made a mistake here. Sorry they were upset
kell0313 8 points 1y ago
Even if she had ordered it in a venti cup you still use the same amount of milk (up to 4oz) and an inch of cold foam and the rest would be ice. If she wants a white mocha she needs to order it as (and pay for) a white mocha. I usually say something like “our policy is only this much milk and foam unless you order it as a latte.”
BookDragon1996 6 points 1y ago
Um no she's in the wrong she didn't ask for the right drink and/or she's trying to scam starbucks by paying less for her drink. Also if they don't tell us the size we can put it in whatever size we want and logic for me dictates a tall
kristis3233 2 points 1y ago
So we got ppl coming in all the time getting that drink. What I do is ice syrup shots, then more ice then foam it’s not filled to the top. But it’s what they asked for so it’s what they get .
Spider-saliva 1 points 1y ago
I just try to explain starbucks’ pricing policy to them (they never really understand but at least it lets them know there is an actual reason). Also unless someone orders a triple espresso and adds milk, it doesn’t get any milk :)
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