we have a handful of regulars who absolutely despise every single person who works at our store. one woman, in particular, comes in on random days (anywhere from 1-4 times a week), has a horrible attitude, and gets into an argument with whoever is at the register EVERY single time she comes in; there is no escaping her wrath. as soon as she steps into the store, everyone on the floor gets super anxious and the vibes are so bad the whole time she's in the store. we all try to do our best to step in to expedite the process to get her out of the store as quickly as possible, but she will still have a problem with something or someone regardless.

one day I was on reg, I asked her how her she was doing and she looked at me like I had insulted her and said "excuse me?!" so I repeated myself and the look didn't change, she rolled her eyes, muttered something about how rude I was, and ordered. she never gets drinks that go to the bar (thank GOD), but she doesn't have a "regular" order. it could be anything from a bagel (which she wants toasted and in her hand as soon as she's handed her receipt), to a brewed coffee (she won't tell you if she wants cream or sugar, and don't you DARE ask her), to a tea that she will literally decide as you're adding water that she does not want anymore. she refuses to give her name (she'll get pissed if you ask for it) and gets incredibly annoyed when she hasn't gotten her order by the time she's finished ordering it.

this past week alone we've had to write up two reports on her because she's been remarkably rude to staff and customers (including calling a random patron outside a bimbo for simply standing out there, which was somehow our fault). some of my coworkers will literally hide from her because she goes out of her way to single them out to pick on. one day i was training a new partner when she came in and my green bean was almost in tears by the time she left.

if you hate us so much and have such a horrible time every time, why come in??? there's a dunkin within walking distance (my store is in a walkable town), as well as 3 or 4 other small cafes in the area! she enters unhappy and leaves unhappy every time, we've done everything imaginable to try to make it an easier experience for everyone involved but she just wants to scuffle with us. I'm at my wits end, every time she comes in my anxiety soars through the roof and I just want to crawl under the bar to hide :(