At what point do you say “fuck you get out of my drive thru”?
Last night, I was doing clean play, scrubbing mats and garbage cans (which I highkey really like doing) and I came inside to grab another mat. One of my coworkers (16 yo) asked if I would be willing to take window. Now I’m 21 and don’t put up with bullshit so it’s a pretty bad sign if I’m called up to do it. A Karen had ordered some sort of latte with oatmilk. When she originally heard the price at the box, she snapped at my coworker. When she came up to the window and I repeated the price she started to bitch at me about how I shouldn’t be charging her 70 cents for an oatmilk substitution bc she’s allergic to milk and can’t drink it. I informed her it wasn’t our doing and it was corporate. She bitches at me for a good 2 minutes about how I shouldn’t charge her. I ended up saying I couldn’t change the price on the machine, she was pissed. I tried to sympathize with her saying I understood and my father can’t drink regular milk and that I apologized for the price, whatever to get her out of drive. She then, still hadn’t paid, called someone and added another drink at the window (a mango dragonfruit). I added it to her total and she paid. I quickly made the drink, as I was making it she was shit talking me to the person on the phone and when I went to hand it out she told me she actually wanted the kiwi. I hadn’t handed her the mango yet so I took it back and put it off to the side to deal with later and made her new drink. When I handed the drink out she then asked how much the mango was and that she wanted another one. I asked multiple times if she wanted another mango or kiwi to clarify and she gave me a huge attitude. She paid, I made the extra drink, she complimented the drink and I replied with “it seems to be a lot of peoples favorites” (in a very fake voice for those who know me) and got her out of my drive. She was at the window for over 7 minutes. It was insane. When I turned around to my coworker after she left, my coworker mentioned about my voice being fake.
Where do people get the audacity to be assholes to the people making their drinks? Like do we seem like robots who don’t have emotions?