I was only a shift for a little less than a year and while I don’t think I ever dealt with a situation where I felt that might’ve been necessary, it also didn’t feel like I had the authority to do something like that. Maybe unless it was an extreme case, I’d have to know the context. I was under the impression that my SM was the only one who could really do any corrective action. We can’t even write anyone up, we would have to go to our SM about something like that. That said, ultimately you still have control over the floor and the ability to send people home so if someone is doing something that’s making others uncomfortable and being blatantly defiant I think you’d have grounds to send them home.

I was an SS for 2-3 years. The most I ever did was relegate someone to BoH cleaning or give them an option if they wanted to go home, but I never had to deal with anyone malignant, just otherwise good baristas dealing with a lot of personal issues. It would really depend on what they were sent home for, to me.

We had a woman who couldn't take correction, and was only trained on register and oven even after like 4 months. She kinda threw a fit one day because she was scheduled past 1 (within her general availability). She had rung up several orders wrong and snapped at me when I tried to correct it so I told her to go home.

She actually ended up quitting after that, but she wasn't adding anything to the team so nobody was upset about it.