We’re required to say it to everyone who walks in, and we honestly don’t mind if you never say anything in response. I too have social anxiety and completely understand if you don’t know what to say/are too anxious to say anything back.

no one cares if you say anything back. i purposely look away after saying welcome in. it’s just something we’re trained to say

I wish it wasn't an expectation honestly. Out of the hundred or so people I greet every day, maybe 10 of them even look at me. I know part of it has to do with masks and not knowing who is greeting you, but still, seems like a wasted effort to me. I tend to greet customers who walk towards the bar or register more often than people walking through the door and I get a better response that way.

Also, we're so trained to just greet people, we have a couple of partners who just yell it out every time they hear the door, whether someone is coming or going, and that just seems so impersonal why even bother?

Idk starbucks focuses a lot on "customer connection" and I don't think its necessary. Good customer service is one thing, but fake/forced social interaction sucks

Zoloft really did the trick for me!

Ever been to moes? We are supposed to be doing that. We see you in our peripheral vision and it creates a chain reaction of welcome in echos whether we see you or not. Just ignore us and know we are welcoming you even if we have not physically seen you yet.

Another reason we say it is so the person working front knows we have a guest... ...they may be turned around doing coffee or oven or one of a million other tasks 😁

i literally don't care if customers respond or not. imo it's weird to shout at people when they walk in instead of waiting until you're close enough to talk to them at a normal volume lol. i feel like that policy only caters towards older generations but makes the younger generations uncomfortable

I feel like anybody who's a partner or customer who hates this would be appalled going into a lush store or working for one. me and my partner's make it into a meme and welcome eachother into the store when we go out for smokes or garbage runs. We cope ig

One of the other reasons we do this which doesn't seem to be posted here is for SAFETY reasons too. It's also to acknowledge all people that enter our store "we see you and we are here if you need us." Creates more of a welcoming environment and deters those who aren't planning on using our space as intended.

Trust me, the amount of people I've greeted walking to the bathroom immediately and getting NO acknowledgement from them makes me unphased when no one responds.

“Welcome in” also alerts our front partner that there may be a customer wanting to place an order in the cafe soon, assuming you are not coming in the place a mobile order or just use the bathroom

We're supposed to greet customers when they enter the store. If one person says it, you can assume it's from everyone behind the counter. You can ignore it even, many do. No worries!

Edit: As much as we wouldn't like you to be rude, even if you are we'd likely still be nice back.

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We just want you to feel welcomed. You don’t have to respond if you’re nervous.

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My questions is where did “welcome in” even start?!?! I’ve never said it to anyone in real life, yet every Starbucks I go into everyone says it. EVERYONE! Why, I will never understand.