Starbucks Baristas: The daily grind
↑
13
↓
Bad day at work (self.starbucksbaristas)
submitted by Iprobablyhateyou4
I had a shift today from 5:30-11. I got off at 11:20 because we were busy. I was having a goodish day. I’ll be honest, I was annoyed because a manager of a new coming store was here training someone. She was completely taking over dto at the warming station, I felt like I didn’t get to have a double connection if you get what I mean. Speak to them at the box then speak to them at the window. The whole shift I felt like I was in the way and shifts just kept pushing me out of the way. I was tolerating the dto overtake. I call everyone honey/hun, it’s easier for me because I can’t remember names or how to pronounce them. So after a good while doing drive thru, there’s a black lady that comes thru, didn’t like that I called her hun and said it was racist. I apologize continuously and stopped saying it for the rest of my shift. I asked a coworker if I should stop saying it and she said it’s creepy and I should. I think some people enjoy it because they’ll say it back to me and smile. No other coworkers call customers anything else other than ma’am and sir. I genuinely feel bad for saying it now. Am I wrong for doing it? Thank you guys, hope y’all are having a better day than I did
Edit: my store is in south so I hear it pretty much all the time and I’m a girl so double I don’t know
Edit: my store is in south so I hear it pretty much all the time and I’m a girl so double I don’t know
accountedthrowaway5 10 points 1y ago
I feel like it’s normal in the south to say hun/honey, especially if you’re saying it in a kind way. it’s definitely not a racist thing to say lmao, but some people can find it belittling because it can be seen as u talking down to someone. but if majority of people have no problem with it, i don’t see why you shouldn’t continue doing what you’ve been doing
CTcoreyCT 8 points 1y ago
Not commenting on anything else, yes calling someone hun or honey can be offensive to a lot of people. It can come off as a little misogynistic. I’m from New Orleans, I say things like that too at times, but I try to judge the person.
Starbucks_IVF_MAMA 5 points 1y ago
Last night I was solo DT and a lady's card declined and she said I was being racist and 'MaKIng hEr cArD' decline. Demanded the shift to try because I was to incompetent and racist. Then she started trying to start shit and was like "you was huffing and puffin' when you was taking my order" so I responded "I don't remember doing that but I have asthma and I have a hard time breathing"
So eventually the shift comes up and he tries and guess what happened? Still declined. She proceeded to demand her $50 order be free since I was racist. But my shift wasn't having it and eventually got her to pay.
Like ma'am my #1 is to get you in and out so I don't have to talk to anyone 🙃
So eventually the shift comes up and he tries and guess what happened? Still declined. She proceeded to demand her $50 order be free since I was racist. But my shift wasn't having it and eventually got her to pay.
Like ma'am my #1 is to get you in and out so I don't have to talk to anyone 🙃
Iprobablyhateyou4 [OP] 8 points 1y ago
Honestly! If they’re being bitchy or mean, I’m not gonna strike a conversation with you. I had one person card decline today and it was no problem, handed me a new card and was on their way. We even have written on our screens, start a conversation, start with asking if they have any plans for the day. Most people just want their stuff and to go, not have a 10 minute chat.
I know drive thru is already a struggle, plus a mask plus asthma, that’s gotta hurt, I try to handle most situations without a shift but if I’m on verge of tears or I feel like I messed up majorly, I call a shift to take over.
Im so sorry that woman was mean to you. These people like that in drive thru will be my thirteen reason why :)
I know drive thru is already a struggle, plus a mask plus asthma, that’s gotta hurt, I try to handle most situations without a shift but if I’m on verge of tears or I feel like I messed up majorly, I call a shift to take over.
Im so sorry that woman was mean to you. These people like that in drive thru will be my thirteen reason why :)
goddessofwaterpolo 1 points 1y ago
I’m in Texas and “hon”/“darlin”/“sweetie” are a natural part of my vernacular. If someone’s not comfortable with it, apologize, but 99% of the time the people around me understand it’s just my roots. It can be the tone you say it in too, hon can sound kind of condescending if you’re already tired and frustrated.
A lot of people are charmed by being called things like that in a friendly professional way. A lot of people would kill me if I called them ma’am (or if I DIDN’T). Language is not perceived by everyone the same due to different experiences. Just understand you didn’t have any poor intentions, be mindful of your tone, and apologize if it bothers someone.
A lot of people are charmed by being called things like that in a friendly professional way. A lot of people would kill me if I called them ma’am (or if I DIDN’T). Language is not perceived by everyone the same due to different experiences. Just understand you didn’t have any poor intentions, be mindful of your tone, and apologize if it bothers someone.
Iprobablyhateyou4 [OP] 1 points 1y ago
I’m always very chipper with customers, I don’t show that I’m upset at all, I’m a bit of a medium to slightly higher range pitch. When speaking with customers, my voice goes a bit higher and hun/honey rolls off my tongue when I’m asking if they want a receipt, straw, or drink carrier. I don’t use ma’am or sir, I wasn’t raised to.
goddessofwaterpolo 1 points 1y ago
Yeah, I feel you. I’m the same way. I definitely was raised to say ma’am or sir and have to actively not do it unless I know the person lol. I was just suggesting she might have taken issue if your frustration w the drive thru overtake might have accidentally leaked in. But I can’t know what your tone was and I wouldn’t blame you if that were the case either. I doubt you’re being creepy. You’re a girl as you said, it’s imo only creepy coming from older men.
Iprobablyhateyou4 [OP] 2 points 1y ago
She seemed like she was frazzled and frustrated, she was struggling to find her wallet in her car and couldn’t find a place to put her drinks. Maybe she was just having a bad day and needed to lash out on someone to feel better. Then I just happened to be that person that said the wrong thing to her
goddessofwaterpolo 1 points 1y ago
Happens a lot. I wish we didn’t have to be the victims of it. I try to just kill em with kindness but I have my limits. I am patient but I deserve to be treated decently. You know? I’m sorry for this whole experience. I’d be upset too
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc • HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.