Starbucks Baristas: The daily grind
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I’m upset because of what happened at work but I don’t know if I should feel upset and was wondering your input (self.starbucksbaristas)
submitted by anonymousguy256
I was asked to make a caffé mocha and it was taking me a bit of time on the till to find it, but I just clicked mocha and I was confused If there was a difference of caffé mocha and mocha. The person I said first when I was on the till, “you must be new here huh” and I was like “yeah” and she laughed and was like “I can tell” and I laughed. And then I asked her if caffé mocha is like a regular mocha and she’s like “you don’t know how to make it??” And I said “I think I do I just don’t know if there’s a difference between the two” and so I made it with the mocha pumps, espresso shots and the steamed milk and then my co worker came back from break and the girl said to me “next time you should ask her to teach you how to make it” and I turned to my co worker and said “hey, does the caffé mocha have (everything I put in it)” and she’s like “yep that’s right” and yeah. I just felt annoyed. I don’t know if anyone understands here or if someone went through something like this and how they reacted? Any advice for me to not feel bad? I just felt so emotional after she said that and it hurt my feelings for some reason
accountedthrowaway5 27 points 1y ago
on the menu, some items officially have that “café” in front of it. so sometimes customers will read what will say “café mocha, café latte, café americano, etc.” while we just generally shortcut the names to “latte, mocha, americano”. so yeah, café mocha and mocha are the same thing, the ‘café’ is just what’s written on the menu.
also, don’t let your coworkers make you feel bad over a misunderstanding/ you learning. as you said, you’re new. sometimes older partners like to make you feel stupid because you’re new and they’ve been there longer. but in the end, you did everything right, and your coworker was just being snide. hopefully you won’t let this experience bother you too much! take care
edit; i meant to say the customer was being snide, but my point still stands!
also, don’t let your coworkers make you feel bad over a misunderstanding/ you learning. as you said, you’re new. sometimes older partners like to make you feel stupid because you’re new and they’ve been there longer. but in the end, you did everything right, and your coworker was just being snide. hopefully you won’t let this experience bother you too much! take care
edit; i meant to say the customer was being snide, but my point still stands!
Noobplzforgive 11 points 1y ago
I had a very similar experience when I was just getting started. Very rude bitch. But after she was helped and left, I turned around and went on about my day. Her existence is too insignificant to let it get to me or affect my day in the slightest way. That was my approach.
anonymousguy256 [OP] 5 points 1y ago
I think that is a good approach. I want that confidence and sass so much. I’m gonna work for that
Noobplzforgive 1 points 1y ago
Thick skin helps too. Just think that they will most likely forget about you once they leave. And you can do the same with them.
goddessofwaterpolo 7 points 1y ago
I would never let someone talk to one of my trainees like that and I’d gladly just refuse to make it since she wants to be so shitty to who she KNOWS is a new employee.
anonymousguy256 [OP] 2 points 1y ago
I wish we could do that where I work, but it’s all about customer service here and that the customer is always right. I don’t get why she was like that, I wasn’t being overly slow and I actually was pretty quick, I asked her if she used to work here but she said she was a cashier on till at the store, and then I think to myself, “she doesn’t know how many drinks we have to memorize”
goddessofwaterpolo 1 points 1y ago
Oh I understand. I’m just saying nobody should be talking to you like that and it’s horrifying to me. People being impatient with trainees is terrible.
Apprehensive-Meep 3 points 1y ago
does she wanna come behind bar and make it herself bitch is more than welcome
anonymousguy256 [OP] 2 points 1y ago
😂that was my energy too with this situation ugh 😭
dbldrm 2 points 1y ago
Some Customers live to put us down or criticize. These experiences will lessen in frequency the more experience you get. In the mean time try to ignore them because at the end of the day they are complete assholes. You are doing your best and there is a surprisingly steep learning curve at the bux! You didnt do anything wrong. U were trying to make sure the customer got what they wanted and that is important. Im sorry they treated you like shit u don’t deserve that at all.
Kambina_Smoke 2 points 1y ago
I am a fellow new person. Oh my God. This gave ne secondhand infuriation. Your feelings are valid and if you tell someone you don't know something they should just teach you. Especially if you go out of your way to say you are new. It's not your fault that you didn't specifically ask for training. That should be expected. Ignoring a coworker who needs help and letting them flounder is not a homie move. 🤦♀️
Also. You literally did ask direct questions and your coworker refused to answer them and then kind of laughed when you were confused. This is like... one of the fastest ways to make me consider assault, personally.
Also. You literally did ask direct questions and your coworker refused to answer them and then kind of laughed when you were confused. This is like... one of the fastest ways to make me consider assault, personally.
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