This all sounds like bullshit and bad management to me. She sounds like a Karen. our SM helps
On the floor whenever we really need him to. He talks to people verbally without writing them up when he wants them to adjust behavior or dress code. Honestly she sounds bad at confrontation and idk why she expects to be greeted as a customer she is the SM lol wtf.
Also pouring hot water on you is not okay. Report her for that.