Is the SM supervising and checking in on your training? Are you sharing this with the SM?

Same thing here, but like 3 yrs ago. Memorize you daily tasks that must get done. These change from shift to shift. I was a closer. Restock, remake, clean, count out. Do this for whatever day part you are, do the daily notes and temp checks. Run your breaks. Really, The biggest thing is to take care of the partners with you, and they will take care of you. Always remember that.

In the beginning I was overwhelmed on everything a SSV had to do in different day parts. So I made a list of each task I had to do in order for morning, mid, and close to help me build a routine. I looked at those lists for a good two months until I didn’t need it anymore.

Also, I always run tens exactly 2 hours after a baristas start their shift. Doing this helped me knock out those tens and learn to time each of my own tasks better.

Be there for your baristas during rough patches and always be specific with the tasks you assign them so you can lift some weight of your own shoulders. Before a baristas leaves ask them to do something like a trash run or restock milks before their shift is over.

And take you lunches and breaks!! It may seem like there isn’t enough time in the day but I promise there is and you deserve those breaks!

Hi! SM here. Have you tried to talk to the ASM about clarifying any gaps or training you might have missed? The SSV training plan is short with a lot of info packed in a few days followed by practice shifts. I give my new SSVs a checklist with times and tasks to help stay on track. I can send it to you if you would like. Every store is different and has different times, but general SSV tasks should be same.