Cuz that’s all corporate cares about. They can see 3 numbers, our sales, our customers satisfaction score, and drive times. These numbers will show weather or not we are worthy of more funding. Aka low drive times means no new headsets even if your drive times are so high cuz you can’t hear the customers. It’s super fucked up and I think it should be stopped. My store manager is pushing 1 minute drive times when we have barely anyone staffed and most are so new they can’t bar. Like no we can’t make connections and have less than one minute drive time sorry. You’ll just get half assed complements and conversations left in the open feeling unfinished and customers unsatisfied feeling like we care more about the timer than them, cuz we do!