Bring your karma
Join the waitlist today
HUMBLECAT.ORG

Starbucks Baristas: The daily grind

Full History - 2022 - 03 - 13 - ID#td33ek
8
I quit yesterday.. (self.starbucksbaristas)
submitted by Berrypenguin
being somewhat over 2 months as a green bean, I had the training and I did quite okay on bar, register, not much on oven, but eventually I got the hand of oven. While I was at my first store, I was doing bar and didn't struggle too much, I was doing a good job, until I transferred to another store: then I never received bar activity again. I was always put on register and I lost the ability to do bar and do any of the drinks. I have some memory problems, so it didn't help that I forget quite easily.. I wasn't even trained to even use the register exactly, so I had to focus mainly on learning the register, and all the buttons (it took me some time and even then, I still didn't know where all the buttons where because some buttons I didn't know even existed until someone pointed it out to me and to this day, I still don't know everything, which I understand why),

but not remembering what goes in all the drinks did not help in me getting the correct order. another thing is just expecting someone to remember a drink after they made it one month ago and not many times have they made it? it's just.. really? my shift would get mad at me for messing up orders.. well I don't know what goes in the drinks anymore (and I could look to the side on the register and see what goes in, but when there's so many customers to ring up, I just couldn't do it..)

I asked the shift to help with making drinks when there were lots of customers and another green bean was on bar still learning and I just couldn't help them... so I asked the shift and he got pissed with me because I couldn't make any drinks and he had to make them during the rush.. well I'm sorry..? none of the drinks I can't make anymore because I was always put on register.. so I had to be retrained on bar. (and which I never was).

another thing was that nobody showed me around the store I transferred to, so I had to learn where everything was, and even then, I didn't have much time to even learn around the store because I wasn't allowed to just do that, I had to be working, so I didn't know exactly where to put everything.

other times is that I didn't exactly know what to do because I wasn't told on what to do exactly and what didn't help is that if I'm told to do one thing, nothing else is going to register in my head, unless I'm specifically told to do such things: I was constantly told: don't move from the register area at all. so I don't move.. but then I'm yelled at for "idly standing around; doing nothing" like what do you want me to do then? you told me \*don't\* move from the register area.. I just don't understand it.

I feel like if I did look around to do stuff, I'd be in the way of the people doing bar, and then if I were to do things, like restocking cups or lids, nobody would be at the register: I don't know why? whenever I'd leave to do a trash run or restock, I'd be yelled at because there are customers.. but then I'm told to restock, clean the tables, it's just always me on the register.. like can't someone else cover for me..? I don't understand: if I'm doing one task already, shouldn't someone cover for me, while I do the task I was given? It just felt like over and over, I was given tasks, only to be yelled at that I'm not on the register at the time.

it didn't help that I was yelled at constantly for not paying attention to customers while getting other people's food, but then I would be yelled at for not getting people's food and being slow: well, which one is it then?? should I get the food, but then leave people at the register to wait? or should I help the long line of people and while they're being slow at ordering? or how I'm still learning register and trying to get everyone's order down correctly, so I'm not yelled at by my co-workers that I got the order incorrectly?

I was often alone on register and ovens, even though I was told I'd had some help sometimes on ovens at least..

another thing is that I was taught how to close, even though I didn't want the closing shift, the hours changed, so I said, whatever to it.. once I was taught how to close and not even every task. having to learn everything at once was just.. too overwhelming genuinely and I was yelled at by the same shift: "I taught you how to close, why don't you know how to close??" well I'm sorry? I was taught it once, and you didn't even teach me every task! so what am I supposed to do then?? and even then, I have a million other things to remember and relearn.


I wasn't provided cheat sheets either or stuff to look at, so I could perform on the bar. I could study at home, but I'm quite stressed afterwards and exhausted.. I have studies to attend to, too, just too much...

just overall, I would constantly be yelled at because I had to relearn things, learn new things, made mistakes, too many expectations being put on me, even though I learnt and did some skill once, and that was a while ago and that skill has been lost.. it was way too much.

I hope nobody else that's new has to go through this..
Kambina_Smoke 6 points 1y ago
I feel you. This kind of thing makes you feel stupid. Please do not feel like you are stupid. These are all signs of bad management in my opinion. It is the manager's responsibility to help train people under them when they are struggling. I'm sorry you received no help. I experienced something similar and it only got remedied when I started standing up for myself and literally just leaving oven/register and doing what I wanted and ignoring my shift lead while she was speaking to me. She eventually got the point. Realistically this is dangerous and can get you fired but for me it worked lol. Customers waited a very long time while I learned things and I did not care. I am now much better and faster because of it.

Wish you all the best :)
Berrypenguin [OP] 2 points 1y ago
Thank you.. I genuinely felt so stupid for not being able to do all these things.. what didn’t help is that I was told by the shift: “I see you trying (to another green bean), but I don’t see you trying (to me)” maybe I could try again in the future since I like the job and doing things, but man x-x
Kambina_Smoke 1 points 1y ago
:(((((

You are clearly trying. Maybe your shift lead is stupid. Bless

Edit: was
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc   •   HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.