Starbucks Baristas: The daily grind
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Advice on what to do about a coworker (self.starbucksbaristas)
submitted by SiriusSprinkles9
Hi everyone. I have a question about what I should do about a coworker. She started just a bit before I did and I have been with the Bucks for about a month.
I was working DTO next to her today (she was on window, handing out orders and taking payments).
I noticed there were multiple mistakes she made when handing out orders. There were wrong drinks handed to customers and some items (mobile order in drivethru) forgotten completely. This is in addition to the fact that every time she has taken my order when leaving, she always has gotten my order wrong.
Our managers are also trying to get our engagement with customers up and are really hammering down on how we are supposed to make the customers feel welcome. This coworker also doesn’t do this. We are STRONGLY encouraged to talk to our customers in the window. This coworker will go out of her way to avoid it at all costs. She’ll leave the window open but stand as far away from it as she can.
She’s a nice person to work with and I don’t want to get her in trouble, but I feel like she might need more training. Should I address this with a shift supervisor or go straight to the store manager about it? I’ve tried to be as encouraging as I can but she won’t budge.
Any help would be appreciated!
I was working DTO next to her today (she was on window, handing out orders and taking payments).
I noticed there were multiple mistakes she made when handing out orders. There were wrong drinks handed to customers and some items (mobile order in drivethru) forgotten completely. This is in addition to the fact that every time she has taken my order when leaving, she always has gotten my order wrong.
Our managers are also trying to get our engagement with customers up and are really hammering down on how we are supposed to make the customers feel welcome. This coworker also doesn’t do this. We are STRONGLY encouraged to talk to our customers in the window. This coworker will go out of her way to avoid it at all costs. She’ll leave the window open but stand as far away from it as she can.
She’s a nice person to work with and I don’t want to get her in trouble, but I feel like she might need more training. Should I address this with a shift supervisor or go straight to the store manager about it? I’ve tried to be as encouraging as I can but she won’t budge.
Any help would be appreciated!
BlindHIllCorpse 3 points 1y ago
At my store the person taking offers at drive usually organizes the drinks for the person on window so they can just hang out the drinks, take payment, connect if need be and get the car gone. If wrong drinks are being handed out that’s your job you’re slacking on. Maybe it’s different at your location though.
Admittedly though it is hard to listen to orders, pinch them in and also organize drinks.
When I’m on window and I’m free I usually organize it myself or help
Edit: As for the feeling welcome thing. That’s going to take a lot of time for her. A lot of customers have a really hard time talking to strangers or low social batteries. I wouldn’t even bother getting on her about it, let your shift worry about it
Admittedly though it is hard to listen to orders, pinch them in and also organize drinks.
When I’m on window and I’m free I usually organize it myself or help
Edit: As for the feeling welcome thing. That’s going to take a lot of time for her. A lot of customers have a really hard time talking to strangers or low social batteries. I wouldn’t even bother getting on her about it, let your shift worry about it
SiriusSprinkles9 [OP] 1 points 1y ago
We put the drinks in order here too. The problem was that we were waiting on cold bar and there were plenty hot bar drinks and she just kept grabbing whatever was next without double checking.
BlindHIllCorpse 1 points 1y ago
Try to communicate with her that you’ll handle organizing drinks/ getting things for her to hand out most of the time, and she should be planted at window and not really leaving it to get things.
ihateyousoymatcha 2 points 1y ago
If you're on good terms with your SM, I suggest asking if they have some time to talk and bringing it up with them.
Make it clear you're both new and not comfortable coaching her, but her routine needs a lot of work.
Make it clear you're both new and not comfortable coaching her, but her routine needs a lot of work.
SiriusSprinkles9 [OP] 1 points 1y ago
I mentioned it to of of my shift supers today and they informed me that I’m not the first person to mention it, but thanks for looking out for her.
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