A lady asked me if the hot water for teas was too hot for her child, who was in the womb (she was pregnant) and if it would cook the baby. She was so dead-ass too

“This americano tastes like watered down espresso”

“can i get the caramel ribbon crunch hot?”

me: “unfortunately im all out of cake pops for the day.”
custie; “do you have the chocolate cake pop?”

“can i get a caramel ribbon crunch sub the caramel for mocha and the crunch for cookie crumbles?”

“so, what comes in the strawberry lemonade?”

“is there a drink you guys have that no one picked up for a mobile order?” (so that they can have it for free)

anytime a customer orders lemonade with some type of whip or dairy.

also, customers who order whip and sweet cream in the same drink with their other 10k modifications, and customers who order extra hot drinks with vsccf

“can i get a passion tea lemonade with vanilla?”

also, anyone who says “can i get a cappuccino with no foam?” is on my bad list

"this matcha latte is too green" as opposed to being what? blue?

lady on register ordering a "strawberry lemonade" while pointing to the pink drink on the board behind me. i tell her that drink is called the pink drink, not strawberry lemonade. she tells me im wrong and idk what im talking about. ok cool, so i rang her up for a strawberry lemonade.

now im watching the person on bar make her a strawberry lemonade and of course, it's not what she wanted, she wanted a pink drink. bar person explains the same thing i did and the lady again is confident we dont know what we're talking about. 🤨

When I advised on drive through that we were out of all our refreshers and strawberry puree


"Well then what do you have?"

"Can i get a latte with a shot of oatmeal" (they meant oatmilk) is what immediately comes to mind

“Hi can I have 2 tall caramel drizzles?”
Ummm sir that’s not a drink...

“I want the cold brew. Hot. Oh sorry, I meant the nitro, that’s the hot one!”

“Is the iced shaken espresso cold? …. How cold?”

“Get me a squirt of *insert syrup name here*”


Edit to add “how many calories is in *super modified drink*”

I’m in MN, this woman called me yesterday from Texas asking how much a venti caramel frappucino was and what time it was here. I’m like we’re both central time weirdo get off my line

"not every worker deserves a living wage"

1. That their no ice upside down iced macchiato they ordered looked wrong because it didn't have the "ombre look, you know with the coffee on top and milk on the bottom?"

2. They wanted their iced white mocha upside down to make sure its stirred.... 🙂

3. "I ordered a tall" as I hand them a tall, to which I respond that it was tall and maybe they wanted a venti our large, which they can order that way to make things easier.... they than tried playing the that's what I ordered... 🙃

“Can i have a grande pike with nothing in it” and then while im making it “oh can you add 2 pumps of vanilla to that” ????

This Frappuccino is supposed to be hot.

I want this hot (so are u trying to say u press the iced button for no reason?)

Is it too late to change the milk to nondairy?

I can’t even make this up. I can’t remember word for word but I got yelled at once because we didn’t carry tuna sandwiches and something about “this whole country going to shit”. Upstate NY for context 😂

Can I get a hot cold brew?
Can I get a decaf cold brew?
Can I get a decaf NITRO cold brew???? Like c'mon people.

After telling this girl and her friend we are out of all cake pops. One of them comes inside after taking their order from drive thru and goes “you forgot our cake pops”

“Since when did cold brew come over ice?”

After telling this woman we only have chocolate cake pops “do you guys have birthday cake pops?”

Straight up had a customer ask for “coffee I guess. But do y’all have anything to make coffee, like, sweet?”
Yes, the whole menu. You need another minute there bud?

*looking at pistachio latte* “This isn’t right, it’s supposed to be green”

“Can I get a white mocha without the mocha?”
“Does the ICED shaken expresso/cold brew come cold?”

“can i get my matcha remade? it tastes too much like matcha. i don’t like matcha…” she wanted 1 scoop matcha, 10 chai, 4 vanilla, extra caramel drizzle and sweet cream foam 🤢

Ha!! The “Grande black coffee with sugar” always!!!!!!!!!!!!!

a conversation i had with a entitled girl in her 20s

*girl drives up and orders 3 extra food items at the window for starters, and before this, she spent probably 5 minutes ordering three drinks*

I remember she got a drink with almond milk in it but i cant remember which exact one.

I hand it to her and she goes. “is this the ALMOND MILK drink??”

“uh yes it is”

“it looks REALLY DARK for a drink thats supposed to have almond milk” then she asks for a extra short cup with almond milk in it.

Like first of all, you ordered a drink with COFFEE in it.. Second of all, almond milk is darker than normal milk??

“Can I get a shaken espresso,… iced” OR “Can I get a shaken espresso light ice” no you may not.

I think I’ve told this story multiple times now but I have had two separate customers ask:

“Can I get the pumpkin cold brew hot?”
Ended up getting them a pumpkin spice latte.

And the second person “Can I get the salted caramel cold brew hot?”
They ended up getting…. A caramel latte with the salt packets. We didn’t have hazelnut to actually make the “salted caramel” taste. They did not complain. Someone had a latte with salt packets on top of it and was perfectly fine with that. Kind of powerful tbh

> A caramel machiato without caramel, no foam, no vanilla

> Can you make me a Frappuccino with NO sugar?

> Trying to get us to make the Honey Citrus Tea with none of the ingredients and telling us just to make it "with what we have"...

> Masks don't do shit

> Can you cut this feta wrap into quarters? (No bitch its soggy af)

> Can I get a Chai tea matcha with no pumps of Chai and no scoops of matcha

The list goes ON and ON

*hands out grande hot chocolate and a venti caramel frappachino in window* “which one is this?”

Drive through just greeted the customer

“I have a mobile order for so in so.”

“Ok! We have it ready go ahead and pull around!”

“Where?”

“Oh to the window we will give it to you there”

“But there’s a line of cars in the way?”

“…you wait in the line?”

“Can I have a caramel macchiato black?”


Wtf do you mean? Like do you want just espresso? Did you want just a latte? WHAT DO YOU MEAN?

“I want a coffee with chocolate”

“So would you like a brewed coffee with mocha sauce in it or would you like a mocha?”

“No, a coffee with chocolate”

A woman once ordered a tall matcha Frappuccino with 12 scoops of matcha and no classic or base, get this, because she “can’t have too much sugar because she is diabetic”. She watched me make it and said the texture wasn’t thick enough, so I added 4 more, for a total of 16, and that satisfied her. I told her the matcha is sweetened and she said “yeah I know but not that much”.

dude asked me for the white coffee, I asked if he meant an iced white mocha. “just the white one, is that the white one???” pulls to the window, we made the wrong drink. he wanted a vanilla bean creme frap, but refused to give us any other descriptors but white. like wtf i can’t read ur mind

*orders just a grande black cold brew, receives it, comes back to POS where I am angrily*

customer: I didn’t want this iced!
me: oh I’m so sorry I must have misunderstood, I thought you wanted a cold brew?
customer: yeah but I didn’t want it iced?
me: ….the cold brew only comes cold. did you maybe want it without ice?
customer: no I want it hot! cold brew doesn’t mean it’s literally cold, it’s just how it’s brewed!

I was speechless

Someone asked me one day to make a mocha without the espresso. I said oh so a hot chocolate? They said no and proceeded to repeat me the order. I decided to not fight it and continued to put into the POS their order as a hot chocolate. They saw it and angrily said “MOCHA WITH NO ESPRESSO, NOT A HOT CHOCOLATE. You guys never get my drink right!!!”

I just gave up. LOL

Can I get a matcha Frappuccino without ice?
No I don’t want an iced matcha latte without ice.

What flavor is mocha?

Is there milk in a green tea latte

I had to wait a long time. Like our drive thru is out to the road and we are short 2 baristas and not every drink is just normal with people adding customizations. I apologized handed her the drink she ordered and told her to have a good day. She sped off without a word.

Can i get a black coffee with sugar

We have a lady who comes in almost every day and orders a bacon gouda and then proceeds to tell us that it needs to be cooked for 4 extra seconds other wise "it's not warm in the middle"... cause the 4 extra seconds does so much lol

"can i get a tall cup of vanilla sweet cream foam on the side"


EVERY. DAY.

(in drive) box: “ give me a pink drink but i want it all swirly and stuff “
me, confused as fuck: “yes, ma’am it is a shaken drink. (?)”
box: “yeah i wanted it BLENDED. make sure it’s blended.”
me:”alrighty anything else?”
*ignores me and drives off
..
i handed her the drink BLENDED at the window

lady “uh, no ma’am. this is TOO PINK.”
i proceeded to explain that blending it with strawberries and such is gonna make it a bit more pink. it’s a pink drink.”

“no but it’s supposed to be white.”

bitch what do you expect when you ask for a pink drink???????

A customer came in and asked me if we had anything that is like dunkin coffee,,,, i said sir you're in the wrong store

Customer: Can I get a honey citrus mint tea?
Me: We’re all out of the peach tea that goes into it.
C: Okay. Can I get a peach tranquillity?

Someone ordered a mocha cookie crumb frap with two ice cubes and not blended and they were upset when they got a cup filled less than half way

Today. “This (tall) latte is watered down! I had a flatwhite yesterday that was stronger”

handed out a mocha cookie crumble frap
“this was supposed to be hot”
no sir, it wasn’t. then his friend came by and corrected him saying it’s blended with ice

probably “can i get a hot frappuccino?”

customer ordering a mocha cookie crumble.

when given, complaining that she ordered this hot.

i explained, maam a frap is a ice blended beverage, i can make you a mocha or hot chocolate instead but i will have to take the incorrect drink back. just to reply with “well why can i keep this one since you already made it and make me my correct drink.” im sure the barista at the register must’ve told you the exact same thing i just said.. i promise you we cannot ring up a frap hot. one or the other lady.

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Tbf, that extra wet cappuccino doesn’t sound too crazy. I’ve gotten that order a few times, and I just make a latte with slightly extra microfoam. Though I did get an order for a blended hot green tea latte, and that was wild.

As a barista that comes from other coffee shops, an iced flat white is my biggest pet peeve ever

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