Starbucks Baristas: The daily grind
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smoking in dt policy? (self.starbucksbaristas)
submitted by joviante
i keep seeing 20/25 feet of building, starbucks property, etc comments, but can anyone provide a link or ss of the policy? we aren’t supposed to ask customers to put out their cigs/ not vape bc it could “hurt cust connection” but i’m really tired of people smoking in the dt.
just_pig3on 12 points 1y ago
We liter had someone come through with an entire hookah set up in the passenger seat LMAO
Crinkie_Onions 8 points 1y ago
i have to respect it a little if they were able to drive around without hit tipping at all
just_pig3on 1 points 1y ago
If I remember they had someone else with them too. It was honestly pretty impressive
sheep_heavenly 8 points 1y ago
It's not a policy as far as I understand, it's a local law thing. Unfortunately there's a lot of ignoring local law so that way customers aren't sad.
Something that generally works, but not always, is if few customers complain on your guys behalf. You can smell the smoke in the cafe when someone is smoking at the window. A few customers complaining and noting that you guys aren't allowed to even ask the smoker to stop despite local law shows Starbucks that there's money potentially being lost by breaking the law. That's all they care about so unfortunately that's the angle we have to fight from.
And like we were all told a few years back, everyone who enters the doors is customer! Even you.
Something that generally works, but not always, is if few customers complain on your guys behalf. You can smell the smoke in the cafe when someone is smoking at the window. A few customers complaining and noting that you guys aren't allowed to even ask the smoker to stop despite local law shows Starbucks that there's money potentially being lost by breaking the law. That's all they care about so unfortunately that's the angle we have to fight from.
And like we were all told a few years back, everyone who enters the doors is customer! Even you.
joviante [OP] 2 points 1y ago
yeah my manager said we can’t tell them to because they’re in their car which is their property. (which is on sbux property? but whatever ig.)
sheep_heavenly 3 points 1y ago
Nope. SMs aren't law specialists and many lie about what's legally possible because it's convenient, either because they don't know the law or they hope you don't.
It has zero to do with private property and everything to do with local code regarding smoking in public. For example in my state, it's not allowed within 25 ft of any entrances/exit/windows that can open/ventilation intakes. Some customers pull up a bit far away from the window but they'd be hard pressed to manage 25+ feet.
It has zero to do with private property and everything to do with local code regarding smoking in public. For example in my state, it's not allowed within 25 ft of any entrances/exit/windows that can open/ventilation intakes. Some customers pull up a bit far away from the window but they'd be hard pressed to manage 25+ feet.
chinksauces 2 points 1y ago
Girl contact your DM right away if that’s what you’re SM is saying. If your DM is saying the same thing contact OSHA and get you some money.
Im pretty sure it’s illegal to smoke anywhere near a public place in all states. If you’re smoking in your car and next to the window, that’s not 20-25 ft away.
Im pretty sure it’s illegal to smoke anywhere near a public place in all states. If you’re smoking in your car and next to the window, that’s not 20-25 ft away.
Own_Distribution_940 1 points 1y ago
Oh maybe I’m not supposed to, but if I’m dto and I see them smoking on the screen, after taking their order I always say their total, remind them to please put out the cigarette before approaching the hand off window for the safety of my partner, and thank them for choosing Starbucks. My dm or ssv’s never have a problem with it. Plus there are a couple of other partners that do the same.
dontgiveah00t 1 points 1y ago
We say the drive through is private property and close the window in between taking their cash/ handing their items if they refuse to put it out.
mekayla96 1 points 1y ago
People do it all the time at my store it’s so annoying. There’s literally no smoking signs on the building.
[deleted] 1 points 1y ago
[deleted]
overturned23 1 points 1y ago
We had a person smoking on our patio, harassing customers at their cars in DT, then screamed and threaten all of us when we asked him to leave
dazedinreverse 2 points 1y ago
Call the police. Ban him from the store.
overturned23 3 points 1y ago
we did
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