we have a regular named “felix” (likely not real name) who comes in ever day without fail, sometimes twice a day, usually in the mornings or right before close. he uses a third party gift card/digital wallet app which is totally legit (we have customers other than him use it too) but everytime he scans, its a random person’s name on the order ticket. i dont know HOW hes doing this, but every single time he orders our store gets a call from everywhere across the country; illinois, california, new jersey.. were in FLORIDA. the people that call say that they just received a receipt for our starbucks location. super fucking weird, im so curious to know how hes pulling this off. we recently told him that from now on we dont accept this app (lie), and now ive seen him significantly less. however, today when a mobile order for “jennifer” came in, you can imagine my frustration when he came in and said it was his😭. my shift filed a report already, but how should we confront him if this happens again