[deleted]

I have never actually heard of this, could somebody please fill me in?

Honestly I like the fresh air, plus customers tend to be nicer because they're cowards that can't be mean face to face lmao. Plus I can hear them better than over the headset so less frustration in general. It's intimidating at first but really easy tbh. Just take care in "directing" traffic so that people don't get upset. It might not be an issue anyways depending on your outside layout. Best if luck.

we have never done that at my store but the starbucks i work at is…. not in a great area so i would straight up refuse

absofuckinglutely not. that shit terrifies me. the day my boss makes me do it is the day im turning in my apron

At my old store we were given the handheld about a month before it closed. We never actually used it though (despite getting shit on by the DM) because our order screen is behind the building, with a camera that doesn’t work. That store is in a high crime area and the store was primarily women, POC and LGBT partners. We also had a history of violent customers. It was a unanimous vote that we were uncomfortable with being outside, the only way to get in the building is to circle back around completely.

My new store doesn’t have it (yet) and I hope we never do. It’s in a very safe area, but we have SEVERAL customers that have gotten violent towards not only us, but other customers as well. Angry person who has tried to come behind the counter at us in a car??? Yeah no fucking thanks. We’re working on getting them banned.

I do it every once in awhile when the line outside gets really long!! I don’t mind it for the most part, it’s just a more active DTO in my opinion and you don’t have to expedite! The only issue I have with it is that I haven’t figured out a way to hold the tablet without my wrist aching for the next couple days after :/

We use it every single day during peak. Manager makes ssv appoint someone to do handheld outside to help drive times.

We get reprimanded if we do not

Our store has the capability, but I believe it was very short lived that we actually used it. It more often than not gets used by like a shift in the back doing their pull/count trying to help DTO get an order. I also don’t frequently enough work shifts where it even makes sense to use anymore. But even when I did, it was never used while I worked at all.