Starbucks Baristas: The daily grind
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Have u ever just reacted to a rude customer? (self.starbucksbaristas)
submitted by sadgirlzzzz
Obviously we all have encountered our fair share of bad customers. For the most part we just do our best n try to remain professional and composed
But has anyone ever just…mindlessly reacted? Like talk back or something?
I did that today. I don’t think it’s happened before but yeah today i had 2 rude customers within minutes of each other and in both interactions I tried to stayed calm but at the end of it I just talked back to them lol oops
But has anyone ever just…mindlessly reacted? Like talk back or something?
I did that today. I don’t think it’s happened before but yeah today i had 2 rude customers within minutes of each other and in both interactions I tried to stayed calm but at the end of it I just talked back to them lol oops
socalsailor027 59 points 1y ago
A customer yelled at me today over the phone because her mobile wasn’t ready within 3 minutes and her daughter was waiting she said. It’s not that hard to make drinks so I said “we make the drinks in the order they are received. Do you understand first come first serve it can be a bit tricky?” I go for passive aggressive comments instead of aggressive comments
RavenMcG 33 points 1y ago
I have no issue matching energy. I'm older and give no shits.
aee78 5 points 1y ago
Same
No-Pearl000 32 points 1y ago
idgaf. if you disrespect me, someone who is literally providing an unnecessary service for you, i will be snappy. starbucks customers are incredibly entitled and i’m fine being the one to humble them
Malachite_Migranes 19 points 1y ago
When customers say “I’m actually I asked for … “
When I give them their drink. And I accidentally say “no you didn’t?”
Like when people order a mocha and get mad at me for adding espresso cuz they don’t know how to order.
When I give them their drink. And I accidentally say “no you didn’t?”
Like when people order a mocha and get mad at me for adding espresso cuz they don’t know how to order.
rlb1415 12 points 1y ago
Literally this morning! This person came through drive through and literally asked for a venti vanilla latte with extra vanilla and vsccf. During peak. Come to window and my shift hands it off and she said “oh I ordered a matcha green tea latte with the vanilla” my shift was like “ oh okay our mistake” I said within earshot “umm no she ordered what she ordered.” What kills me is that I even asked if the order looked correct on the screen and she confirmed it. What did my shift say? It’s okay these things happen. It shouldn’t bother me that much, but it’s like I know what she ordered and it made me feel gaslit saying that I messed up the order. I sure did say loud enough for her to hear “she didn’t say that”. It was a bad day to start so it really got to me.
betsylang 13 points 1y ago
I have what I call the dead eye. Customer starts out rude, my eyebrows go up, and my voice goes low and imcredulous to see if they really wanna start shit. Then if they do I remove all emotion from my face and voice and look beyond their faces.
greenChainsaws 9 points 1y ago
i was having a lot of sensory issues when a regular that absolutely shouldve been kicked out (and my shift wouldve kicked her out if i told her wat happened) was being rude to me got me close to crying 🫠💅 i hid in the back while my shift dealt with her. hooray for masks. i think i wouldnt have a job if folx saw my facial expressions
Candelantern 8 points 1y ago
Oh yesterday this lady tried to take the cinnamon powder from me as i was putting extra on top of her already-made drink (at her request for even more cinnamon powder) and i just snatched my hand back and said “no.”
Total knee-jerk reaction, like she was a toddler or sthn lol
Total knee-jerk reaction, like she was a toddler or sthn lol
still_orbiting 8 points 1y ago
Once, I was 7 months pregnant and very obviously handling several different roles by myself and a man dared give me sass about having to wait for me to waddle over and take his order. I absolutely put him in his place.
Unicorn_Warrior1248 6 points 1y ago
I match energy. This older man came in yesterday and was like “can I get a large black coffee!!” I said “yeah of course. Which one?” A LARGE BLACK COFFEE. And I said YEAH WHICH ONE. “oh dark roast.”
PartlyCloudyKid 5 points 1y ago
My coworker absolutely snaps back and it's great to hear
"I asked for this iced 🤨"
"No you didn't, you were on your phone when you ordered and didn't pay attention when I read the order back to you. But I'll remake it."
"I asked for this iced 🤨"
"No you didn't, you were on your phone when you ordered and didn't pay attention when I read the order back to you. But I'll remake it."
rlb1415 4 points 1y ago
I match energy. Like if someone is sweet with me, I’ll be sweet right back. Most of the time it’s neutral pleasantries. However if someone is just outright rude, I’ll bring it right back. Usually makes them step back. But I’ve been this way for forever. No job is gonna change that.
jangdangit 4 points 1y ago
I remember doing solo bar and register this one Saturday morning (only two people are scheduled for some dumb reason, and the person in register went on break). Had a long line of cold drinks to kill and I was trying to rush through them (I take 3-4 parties’ orders depending on long they are on solo). Anyway, I told the person in line that I’m alone with a line of drinks and that I’d help them as soon as I can. They kept shouting at me to hurry up, so I snapped my head around and glared at them. They apologized and left before I realized what I’d done lmaooo
Necessary_Low939 4 points 1y ago
Of course. Fck them.
Garrickrelentless 3 points 1y ago
I like to be "happy annoyed." I speak to people who are being really difficult as if they're a toddler and need to be gently taught how to behave. It usually comes across as just the right amount of condescending without being inappropriate, and is more annoying than being rude or angry back to them.
_go_gu_rt_ 3 points 1y ago
some lady tried to fight with me about her having to wear a mask while we still had heavy covid restrictions. I matched her energy and told her put it on or get out, all while I was barring during peak. she was across our lobby in line and the other customers were watching this go down.
another time when a customer tried to fight me about a mask, I just gave her a blank annoyed stare while she yelled, then turned around and walked away. she kept yelling while I went to go grab my shift. she got a refund and was kicked out.
I haven't had any problems like that after lifting the mask mandates so at least there's that.
I'm not really sure if these should be moments I'm proud of or not lol
another time when a customer tried to fight me about a mask, I just gave her a blank annoyed stare while she yelled, then turned around and walked away. she kept yelling while I went to go grab my shift. she got a refund and was kicked out.
I haven't had any problems like that after lifting the mask mandates so at least there's that.
I'm not really sure if these should be moments I'm proud of or not lol
OreoBaconFries 3 points 1y ago
literally the only thing that is keeping me from demoting to barista is the fact that i can be extremely passive aggressive to customers who just choose to be rude. we don’t owe anyone anything and if you choose to be rude to my partners why should i be nice? i absolutely love talking in an annoyingly exaggerated customer service voice and using words like honey or sweetheart. :) “have the day you deserve sweetheart :)”
istolehannah 2 points 1y ago
Once a customer was being rude the second our interaction started and so I basically shut down and was trying to make everything right but everything was just WRONG and she just kept sniping about it. Finally she said “are you having a bad day?”. I said “well, I wasn’t…”. She then went absolutely ballistic and I just finished making her drink and handed it off. When I looked up I saw her husband cowering in the corner looking utterly humiliated. She finally left and I was sure I would get a complaint but it never happened lol.
While I usually don’t like the idea that a customer can get the better of me by baiting me into a fight I was oddly proud of that one.
Edited because I accidentally wrote “I basically shit down…” lol 😬
While I usually don’t like the idea that a customer can get the better of me by baiting me into a fight I was oddly proud of that one.
Edited because I accidentally wrote “I basically shit down…” lol 😬
palepinktulip 2 points 1y ago
When someone says they’re in a rush so they want me to make their drink fast i simply tell them everyone else waiting is also in the same boat and I’m gonna make drinks in order
Legitimate-Back-822 1 points 1y ago
If they are rude I don't say have a good day
defendpoppunk77 1 points 1y ago
I try to be good as much as possible. But sometimes people test my patience before I’ve calmed down from the last rude customer. I once yelled at a customer to have a great day (and immediately realized that I was going to get in trouble for it) because this grown man couldn’t understand the concept of a line and couldn’t understand why the fact that he was there waiting didn’t mean that his mobile order would get made any faster.
Shiroyu 1 points 1y ago
One time a lady asked for a tall white mocha with 7 pumps of raspberry while I was on DTO and bar. I made the drink for her, making sure there were 7 full pumps of raspberry, and handed it out to her. She came back through the drive thru (didn't stop at the box, just straight back to the window) and practically shoves the cup at me saying "This is awful. There is NO raspberry in here at all!" I said "Actually, there are 7 pumps, I did it myself." My ASM was like 2 feet away and I think he nearly had a stroke between needing to correct me while also thinking it was hilarious.
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