that ALONE takes 5 minutes

Out of everything in that order that’s the first thing I noticed 😭

i honestly would have asked if she was okay with black tea just to get things moving faster

We had her park and someone brought it out to her. I've been told to do that after the last person I asked to come in started giving me shit and a shift had to cut in on the headset.

Came here to say this

We once had someone order I think it was 16 drinks, the person behind her had one refresher. We told the person with the crazy amount of drinks to go park and then I was at the window so I made the next drink while the people on bar finished the others. But the lady behind her was like did she have 16 drinks?!?!? It’s crazy

[deleted]

Our last remodel, according to people that have been here longer than me, was seven years ago and I don't think it was even a proper remodel. So a lot of our stuff is old.

I think it even fucked mine up just for good measure

Oh we don't limit that either at my store. Drive thru people get to do whatever.

We have a lady that consistently prders 7-12 drinks in the drive thru almost every weekday. I haven't seen her around in a bit, but it was always a pain and she wouldn't pull around to the front for us to bring it out to her. Always messed up our flow. And then she would always separate the order at the window and pay for a couple if things on a second tab.

> no reloads in drive

Reloads are fast if you know how to do it in 1 transaction. I can get a reload done faster than you can shake an espresso :P

Just wrote up how to do it recently$1:

1. Press Misc -> Reload Card
2. Type in the amount the person wants to reload (ex: $10)
3. Scan GC/App
4. Press the total amount button to go back to the tender screen
5. Type in the amount you put on the relaod (ex: $10)
6. Press the button for how they are going to pay for reload - Cash/Credit.

* Cash: You'll have to "hold" the cash for a moment (seems strange to hold it, but the cash automatically goes directly to the reload even before you put it in the till)
* Credit: The credit payment device will show the **reload total you just typed in**, not the total for the entire transaction now, tap/swipe card now
* at this point the reload money has already gone on to their app/GC!

8. Scan the GC/App again for the payment portion as it will have the new total on it
9. Till opens up for Cash
10. Receipt auto prints, 2x check the receipt to make sure it reloaded correctly and hand to customer

I can definitely do a sale with a reload faster than I can do a regular single sale with cash (and counting/handing out change). It's pretty quick once you get it locked in muscle memory.

I don't like it, but it's also a thing to add a shot to it too.

As long as you like chai and matcha it's pretty good! Personally I like it and quite a few of partners at my store like it

The only good thing is if you have partners who are on top of it and start the tea steeping as soon as it’s ordered, with all those other drinks it will be ready around the same time. We have a person who orders one in drive regularly, she did it this past Sunday when we had barely any line when she ordered, but ended up creating a line because of her drink

I didn't even know there was another type of bump screen.

and yet we’re still making the same hourly wage

Yeah that doesn't do the baristas any good. We don't get a cut of that. I honestly could care less how much money my store made. Doesnt matter is someone spends $5 or $500 i still make the same amount either way. I'm missing your point.