Lmao is this about when customers say things like “and can you make sure there’s extra caramel drizzle this time? because last time i ordered you guys forgot to and it ruined my life…”

“Every day I come in here and I order [insert dumbass drink] and NOBODY reads what’s on the cup!”

I promoted myself to customer a while back, and on the like two occasions a year I get a Frappuccino with affogato shots, it often comes with the shots blended in. I’d rather trust they’ll do it right and gently request it be remade IF the mistake is made. As a barista, I’d rather fix my mistake than have the assumption made I WILL make the mistake

Someone once ordered an iced latte and told me to “make sure they make it RIGHT, with the ice in the cup first. They never do it right.” Someone else told me his shaken espresso is always made wrong- they put the milk on top like he won’t notice they didn’t shake it in.

I hate when I’m on window and handoff a drink and they’re like “it’s decaf right?” Then I just take the cup back and read the sticker like “yup says decaf right here so I guess it is!”

Actual conversation between a customer (in the cafe) and our manager:
"I came in to pick up my mobile order 5 minutes ago but they forgot one of my drinks!"
"No ma'am, the drink is still here in the mobile pickup area, it appears YOU forgot one of your drinks!"

This reminds me of a lady that called my store and insisted that her hot caramel macchiato had pumpkin spice in it. And she said "next time make sure not to put stuff in someone's drink that they don't ask for." And just kept telling me to relay the information to my coworkers and that she hates pumpkin spice. She didn't even ask for a remake or refund, just wanted to complain. I bet nobody even put pumpkin in it either, its kinda hard to misread caramel macchiato as pumpkin spice latte lol

"And I want that EXTRA HOT. You guys never make my drink EXTRA HOT, by the time I get to work it's warm."

We are one hive mind and body at Starbucks. If one barista forgets we all forget 🤪

I hate when people complain about things that aren’t our problem. I had someone complain in the drive thru that we personally made them late because the parking lot was crowded .. like .. if you saw the line why did you get in it? Also we share a parking lot w Walmart so we literally can’t control the traffic like dang we’re doing our best to clear the line. She didn’t even order anything just sat there saying “I don’t want to complain but I’m late for work maybe you should be more proactive and fix your parking lot, I don’t want to complain though sorry just your parking lot is crowded and I’m late” like lady ! You’re late because you’re still here ?

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We’ve been having constant issues with our nitro and today this guy in drive-thru goes, “i’m DISAPPOINTED because LAST TIME i was here, you didn’t have nitro ONCE AGAIN”

i second this

We have one frequent customer that orderers a strawberry refresher with "extra extra extra extra extra extra extra berries and very very very very very very light ice" like dude I can only hit extra once and I don't have a very button. Please stop talking you're wasting your breath and my time, I got your point after the second extra 🙄 complaining about him makes me feel like a bitch but it happens so often it gets under my skin

I had a customer insist that I didn’t make her drink right. She got a matcha latte and wanted to make sure that she got 4 scoops. I ensured her that I put the 4 scoops in there. She then accused me of not being able to count to 4 because she apparently comes there “all the time” and that it tasted different. I even offered to add another scoop, remake it, or make a different drink… she just continued to accuse me of miscounting and complain that it didn’t taste right so I got so far behind on drinks 🙃

We’re now asked to get names on drivethru orders and put them in on an Ask Me. The issue is that you can only use one Ask Me, so if you actually have a specification you want to put in the Ask Me, it deletes it when you hit Ask Me to input a name. Then customers are mad because you missed a specification on their order. Ugh! Getting names at drivethru is really dumb. Half the time I mishear them and put the wrong name anyway. So pointless.

"And make sure they use the FULL pump, because sometimes they don't" 😮‍💨