It could be a lack of familiarity and if you don't work with her frequently you may not be seeing her correct other baristas. Nothing you mentioned is particularly egregious, but I can see how it can be annoying.

Something similar happened when I first transferred to my current store, with another shift and I butting heads for a few weeks until we got used to each other.

Ops Post in a readable format:

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Hey guys, I want other barista opinions. So, lately our customer connection score has been really low and our store manager has been on all of us to heighten our customer connection skills. With that being said, there’s one, only one, AM manager who has been constantly on me more than all of the other shift managers combined. I want to add that this particular manager has NEVER been friendly with me. She sees me walk in and just ignores me as though I don’t exist.


The first incident was when I was at window and the person who she sent to DTO told me “\*Name\* said to make sure you’re customer connecting and that the window isn’t closed.” My instant thought was ‘Does she want other partners to babysit me now?’ I decided to let it go. The next incident was when I was DTOing and she came over to me and said “You need work on your delivery and sound more cheery.” I thought this was weird because our store manager has complimented me when I’m doubled up and says I’m doing great.
The incident that put me over the edge was today. I was front barring and as mentioned before, we’re trying to get our customer connection scores up, so whoever is front barring has to connect with café customers. I truly tried my hardest but it gets a bit tricky when you’re constantly walking around to grab things you need to make drinks and have to cold bar, which is away from customers. She took me off and put someone else on front bar and told me to “Watch how she does it.”


No other AM manager or any PM managers have ever ridiculed me like this at all. She’s doing it constantly. I don’t mind criticism on things I can improve on, but this is a whole other level. I’m just frustrated because there are other partners who she never corrects on things that she ALWAYS corrects me on. I’m not usually an AM partner, as I work night shifts for the most part. On the rare occasions I do work morning or mid shifts, and it’s her floor, my shifts are like how I’ve mentioned above. Nit-picky, to say the least. If you read all of this, thank you. I just want opinions (maybe I’m overreacting?) and also wanted to vent. (p.s. I have let my store manager know and she told me I’m doing amazing, which again, contradicts this manager’s attitude towards me.)