Months*

My store (Drive Thru only) has two regular customers (a married couple) that are older and just....same story. I think it's more physical health than mental health, but every time they come, it's a long narrative about their recent health problems, hospitalizations, financial problems, etc. They can be really nice guys, but it's just a lot because every time they are at the window other customers are waiting and waiting. I know they are older and slower, so I try to be patient, but every time they come through it's a long ordeal, and then they aren't sure about how much money is on their app, and then they feel like they reloaded money last time but it isn't there, and then they feel like they are missing stars, and then ...you get the picture. I feel bad for them, I really do, but it's a lot. One of them once followed me to the trash dumpster shed to tell me in detail about his diarrhea and colon problems.

Dude… that sucks

the “HELLO??!!??!!?!” is the WORST

I'm this customer. I know it's the person's job so I'm not going to complain about them specifically or anything (hell, i try to leave positive feedback for service workers whenever I can/remember) but I might actually go out of my way to tell higher ups of a given company that I REALLY don't like it when people use my real name or try to get to friendly with me when I've offered no information willingly. The name especially. Somewhere like a coffee shop or a restaurant waiting for a table, sure. You gotta ask my name so you can get my attention. That's fine, they asked for my name, and I gave it to them. But if I'm at Target or something and they just read it off my card when i pay, it feels so icky. I didn't tell you my name, reading it off of something I had no choice but to give you feels like my personal space is being violated.

I despise name tags for this reason and I love that Starbucks name tags are hand-written so I can make mine ever so slightly difficult to read and people won't typically get creepy about using it.

Exactly lol most customers are staring into their phones or far from the counter on their phones and the ones that are glaring at u are usually impatient and mean people who want to police every move u make while making "their" drink and wondering why its not out 1 minute after ordering it

Not only that, my coworkers now are getting second jobs because we don’t get paid enough

I know how that goes I don’t always like talking to people, but when I do I hold up the line talking.

They actually do get paid enough at chick fil a haha i bought three cadillacs in 4 years so you cant say that lmao. I feel like its all about controlling your emotions and growing the fuck up haha. People complain about the smallest shit now

Yeah, I was aware this is a customer service job. That's what it was explained as in my interview. I've worked customer service almost my entire adult life, so I know what that means for most companies.

I didn't know Starbucks expects so much more until I was halfway through my iPad training. Mind you I could have quit at that point, but I do still need to make money for rent, and this job is better than a lot of others, even if we still don't get paid enough.

And yeah, I'm starting to get really worn down by the fact that no matter what I do or how hard I try, somehow it's always the wrong thing, and never enough. My shift is constantly telling me what to do when. I'll be on both ovens and front-end during peak, trying to make sure food is getting out fast enough while not ignoring customers, but the second I turn my back on someone to pull something out of the oven, I'm getting yelled at for ignoring customers. If I take too long to get someone's order in (usually because they're still thinking or it's a big order), I get yelled at because drive-thru is waiting on food. Then as soon as there's half a second to breathe, I try to stretch my back and shoulders a bit so I don't develop any physical problems, I'm getting yelled at to get ice for bar, restock cups, wipe down windows, etc. The fuck am I supposed to do??? It's not like I'm just leaning on the counter, playing on my phone!!!

I want to ask my shift for some specific feedback because it feels like I can never do enough, and the extra stress of her breathing down my neck is more exhausting than the job itself, but we never have any down time when I could actually talk to her.