The key phrase they use is “instead of offering to rectify”. They expected you to read their mind or hear the complaint in their “question”. They didn’t actually tell you something was wrong, they asked you a question and you answered. This is a covert Karen, and possibly the most dangerous of them all. You did the right thing.

this woman ordered two of these drinks on a busy weekend. she had already been waiting a while, so when her drinks came out, i was focused on getting them out asap. i handed them off and she asked me why they were so light. they weren’t abnormally light (like they can be if they aren’t shaken well and the barista just fills it up w milk) so i explained that shaken espressos come with a standard amount of shots, are shaken with ice and topped off with milk. she didn’t question this or ask for a remake, but later left this review..
am i in the wrong? if she had asked for a remake or been more obviously dissatisfied i would have remade it. if i gave everyone who questioned any part of their drink a remake, every other customer would get one because people love complaining.

anyways this is coming from a perfectionist who hates the idea that this disgruntled lady had her day “ruined” (🥴) because of me (?)
did i do something wrong or is she just a karen?

Just let it run over back. Some people are just not happy unless they make life miserable for everyone. Besides think of it this way, they are addicts and we have the supply, they can calm down or just not get coffee from us.

I have a guy check his coffee every morning to see if it’s steaming. Like, takes the lid off, hold it up to eye level. He says, you just expect it to be a certain way and when it’s not…

I’m like bro. I just brewed that coffee. It’s burning my hand through the cup. It’s fine.

This is rude

happened to me too. I was solo bar and had a ton of drinks. The lady’s foam went down bc she let it sit then she complained and I told her when the foam settles it creates room. Anyway she than slammed it on the counter and said “This is disgusting!!” i offered more oatmilk to top it off and she rolled her eyes and told me i was ridiculous and walked out. Some people can’t be pleased man🤣

You just answered her damn question wtf? You know when we fix drinks? If you tell us something is not to your liking and we make right yah no sense having ass Karen ಠ_ಠ

She should asked for something else if she didn’t like the drink. But it’s cool that she ain’t coming here again, hopefully she just doesn’t go to another Starbucks in general

The drink is gross anyway and this lady thinks that her saying she wont order the drink again is gonna hurt us? Nah!!

tbh i think it all depends on how you phrased it. huge pet peeve of mine when baristas are just like “yeah thats how it is sorry bye” because it immediately pisses the customer off. u gotta psychology that shi and if you said something like “thats the standard amount, it may have just gotten mixed up, is that okay?” then i think youre totally in the right

It's always the shaken espressos. People expect them to look just like the picture. It doesn't always turn out that way, sometimes they get mixed a little together. I have to remake those out of the most drinks.

If you want a remake you have to ask for it, if you’re just casually musing about how bad the drink is and it was made correctly they’ll tell you as much. It’s supposed to be very light and sweet but if you think it was just creamer you’re wrong there’s only a couple ounces of espresso in it like most lattes. Next time just make what you want known. Communicate.

Ive been trying to pin down what the toasted vanilla tastes like and creamer on the rocks is DEFINITELY on the money! Im so sorry about your experience

When people just expect you to know to fix their problem is annoying, but its even more annoying when they’re clearly unhappy with the drink and need if you offer to remake it they say no its fine when their face says it’s not fine.

I had a lady ask me why her Toasted vanilla oat milk shaken was so light in color. I replied
You asked for no ice and extra oat milk

well that’s how the drink is made, evryone complains about the shaken espresso when they don’t know the build

the person who posted the review is in the wrong. baristas aren’t mind readers

I'm hung up on "drive thru girl". Give AF about how she hated the drink.

But...that is what it tastes like? 😂

F

Honestly that is how the drink is… I would’ve specified or said “ can I get a different drink instead I just really don’t like it” (I’d totally understand I’m too afraid to try it just from the smell it’s sooooo sweet)

Anyone who's an asshole in reviews should not be a valid source of annoyance.

I understand the that’s how it comes low key it’s just oat milk and ice regardlessly , I would’ve offered a refund or remake personally . But then again I’m so sick of this job I usually just say “let us remake it once more” 😭

Just move on. It's not a big deal anyway. You lost ONE customer. So what? They can take their ass to a different store and they'll STILL complain Lol There are hundreds of customers who come in and leave, this one review shouldn't make you feel upset or make you feel guilty or anything like that. Keep your chin up and continue working and be the best barista/employee you can be and let people complain as much as they want. Unless you did something wrong - that would be a different story but in this case, you didnt really do anything wrong 🤷🏻

You are wrong that is how the drink comes we can fix the drink if something was wrong with it but not if you just don’t like it not being rude but people have tried to scam us with that before so it is now policy to refuse those request