All this was *kinda* a thing many many eons ago. SSVs are encouraged to open the store early/before official opening hours if they’re ready to accept customers, and if there are still customers in line at the time of closing to not lock the door/turn away new customers until everyone is actually out (the last one is a bit of a difficult balancing act), but it’s not an official “you must open 10 min before the store is actually “open”” thing….

I emailed the editorial because I know that isn't true in my area (I wasn't sure if it was a thing elsewhere) and they amended it to include a bit saying to check with your store before assuming. If it's actually utterly untrue everywhere, please guys, I urge you to email them and let them know so they can take it down completely. There is a contact email for their editorial team at the bottom of the page.

When I worked at Jamba Juice we had a 10-minute rule. We had to open 10 minutes before the posted open time and close ten minutes after the posted close time. I hated it so much, but I really only ever had to deal with the closing problem because I also wasn't allowed to unlock the doors if I was the only one in there, and they never scheduled a second person until opening time on the dot. So... ¯\\_(ツ)\_/¯

Who is the garbage person that wrote this. This type of clickbait just encourages bad behavior from customers

I’ve worked for the Bux for a very, very long time, and back when I started in a mid sized cafe we had a 45 minute close with three partners, the pre closer leaving literally at close. Now I work in a similar sized store and we have a two floor for the last four hours of the night and 30 minutes to close. Of course we used to be able to stay open a little later for people, we weren’t rushing around in a panic with the threat of write ups over our heads if we don’t clock out on time.

Starbucks can’t expect us to live the same values we did in 2006 when they give us less than half the labor we used to have.

Yo people need to stop posting their custom drinks and Starbucks hacks and “little known rules”. Like I’m not making a drink for you even if you state this rule if my bars are all closed and clean and we have locked everything up- you’re not special enough for me to have to set everything back up and open everything up and then clean everything again and put it away. I don’t think they realize it makes our job harder and more annoying. Like I’m sure if someone did that stuff at their job they wouldn’t like it either. People need to be more considerate of their baristas. We’re humans with things to do and places to go after our shift is over. Just because it’s “fast food” doesn’t mean we have to be treated like subhumans. Sorry rant over.

What kind of closing can you even get done in those 10 minutes??? So dumb, no store I've worked at has ever done that. If we blazed through open we'll unlock a few early but that's it...

I can only imagine the conversation if they DID try to enforce it. "Yeah I know you're understaffed and the closes are suffering as a result, but can you do it ten minutes faster so we can disregard our posted hours? Kthxxxxxx"

I once had a lady come in 30 minutes after close (tarbucks) and i said, “Sorry, we’re closed!” And she goes, “Ugh, it said you were open until 10!!!”
Me: “No, that’s how long Target itself is open. We close at 9 everyday except Sunday.”
Her: “uGH! But it says you’re open!!! Can’t I just get a chai latte?!”
Me: “No, my machines are cleaned, my registers are off, and I’m closed. It’s 9:30.”
Her: “UGH! I shOuLd aT LeAST gEt a fREe DrINk bEcaUsE oF tHIs!!!!”
Me: “sorry, we’re closed. We open at 8 AM tomorrow. We don’t serve anyone past close.”
She walked away in a huge huff.
It was so infuriating. People just think they can have whatever, whenever.

We were so tight on labor and I was so pressured to get closers clocked out asap there was no way in hell we would have doors unlocked the second we got the closing time.

Oooh not at my store! We literally need every single second before open to prep??? And we lock the doors right at closing and anyone in line gets walked to the door after getting their order to avoid people trying to sneak in when we are “officially” closed.

alternative text:

Photo is a screenshot of an article from The US Sun, Lifestyle column.

Headline reads: "Coffee Please: You can still get a Starbucks after closing time thanks to little-known rule"

Published 11:04 ET 31 March 2022. Edited 10:00 ET 1 April 2022.

My store now has a rule that we have only 30 minutes to finish our closing duties and we HAVE TO clock out. We will get in trouble for going over those 30 minutes after close. I really hope customers don’t read this and try to order past close. It’s literally impossible.

Bahahahaha! Hell no! We gladly turn customers away the moment the clock strike 5!

As a closer my headset is off at 10:00:00. Period. And my ass is walking up to lock the cafe door. Because I’ve already given cafe a friendly and considerate ten minute warning that we’re closing. I have scheduled off time just like anyone else does during the day. My time is no different or less valuable than a mid shift worker. 🤷🏼‍♀️ you hear that corporate? 🗣

My DM has actually told us that we don't have to honor the 10 minute rule. I personally subscribe to a policy that I will not take any orders with less than 50 seconds left on the clock before close.

Little known rule aka ✨breaking into the store✨

The end of the article is hurting me

"Several Starbucks baristas have claimed their store has done away with this rule.
...Furthermore, Moore said you should expect to get your coffee served with a smile.
'The employee handbook, called 'The Green Apron,' talks about connecting, discovering and responding, smiling… as a way to bond with customers,' he noted."

Like it didn't even matter what we said omg

Dumbest fuckin rule I’ve ever heard of. If you want the store to open 10 minutes early then change the stores official hours to that. Starbucks corporate can lick my ass.

Fuck you lifestyle reporter

yes, i have been a partner for 3 years. yes, i know this Was a real policy when i started with the company. no, i will never enforce it on any shift i ever run, these tabloids shouldn't be promoting this to customers

Yeah I saw that too. So grateful to work in a fakebucks. When I was in a corporate store we used to have a pack of people who would get to the door just at closing time and beg their way in because they "just had a couple of drinks" and were liars every time until the manager started closing 4 minutes or so early.

Oh fuck off

This must be why people are shocked when I ask them to leave as they walk in at close 🙄

Hahaha no. I remember the old "rule" and I refused it then and still do now

I love how he’s a “former corporate” something-or-other…

Yeah, good luck with that. Just try showing up ten minutes after close and the doors are locked and see what happens. Spoiler alert, even if we unlock the doors for you, which we are not gonna do for safety reasons, we can’t help you if all the machines have been turned off and the parts have been sent to the back for cleaning and all the hoppers have been emptied and the registers have been unassigned and the safe has been opened.

This is actually a policy, yes that no one follows but one non the less. The reasoning is all over the place though. . . It's literally just for statistics... It helps to see if the store would benefit from adjusted hours. If the store gets bombarded with customers within the 10-minute windows then they use that data to adjust. It's not a posted rule though for customers to abuse. . . Sad that. Nothing is sacred anymore. Lmao. Definitely only something OG managers know and rarely follow. I unfortunately had such a manager at one point 🥲 ahhh the days

That’s awful

"the sun" ahhhh I see, there's your problem