there’s one girl that comes in all the time and she always looks like she’s had the worst day ever so I write nice things on her cups sometimes. I don’t see why it wouldn’t be allowed

I do it all the time to raise customer connections. :)

Yes, it's actually encouraged

Yeah! The only issue I could see is if you pre-write them and then stack them up, because the sharpie would get on the inside of the cup stacked on top of it. Otherwise that should be fine and it's super cute!

We do it all the time on pastry bags and people love it! Sometimes we put a cute pun on there like “have a gouda day”

Yeah just don’t write it on the lid cause sharpie fumes under the nose is not fun for most customers.

The only big no-no for writing on cups that I know is writing things like "You're hot" or "Call me" or anything else along those lines. But I know most, if not all, customers love getting hand written messages like "Have a great day!" on their cups!

Yes!! Part of the “making moments right” for the customers- not agains any Starbucks standards as long as you Don’t touch the inside of cups while writing on them and that you are writing where people put their lips it should be no issue!

I once wrote "happy birthday :)" on a cup and they scoffed at me and gave me a dirty look 🥲

it’s very much encouraged actually! around 2 days before my last shift, a girl came by with her friends and it was her birthday. She looked super upset and even had a bit of tears in her eyes so i wrote “happy birthday! may all your birthday wished come true!” on her cup and gave her some extra vsccf since she got a matcha w vsccf and when she saw the writing on the cup she smiled and even took a picture of it! moments like those, when the writing makes the persons day, is what made me enjoy the job despite the work environment i was in.

i do at times!! if its someone i know or if someone has said they have had a rough day!! im not sure if its against any rules to be honest

It’s not allowed anymore??? What happened to Starbucks?

i always do that on uber bags or orders with a lot of food items but not bc of customer connection it just makes me happy writing thank you or putting a smiley face on things

I spent "downtime" (IE warmer was way backed up so my DT wasn't moving) adding Happy Fri-Yay to cups last Friday.

That’s really sweet!

one time i was on warming while it was fairly slow (steady flow of cars, but not a lot of food orders). when i did get the occasional bacon gouda i would go ham on decorating the bag (using the time it was in the oven) to put things like “thank you!; have a great day!; you’re awesome!” all over the bag. i did that for all the bags i got for that morning, and later was pulled off the floor while my shift handed me the phone. someone who got a bag called the store and wanted to thank the person who wrote those notes, and that almost made me cry. i know that stories like these can sound corny or “and everybody clapped” but that was just a moment of “huh, people *do* appreciate and notice the effort i make”

tldr: i wrote a bunch of notes and someone called the store to thank me

If you do it on iced cups, be sure to write it first before adding the beverage and then give it a minute or so to dry. Or else it will be sharpie all over their hand which is less ideal. Lol

absolutely!

Yes

Yes, go for it! Be careful about stacking anything you've drawn on though, so the sharpie doesn't contact the inside of another cup or lid.

I strongly suggest not writing on lids because the sharpie smell is very strong if you give it to a customer right away

Yes! My customers love it and get sad if I forget to write on their cup

You wanna be cheeky? On the bottom of hot cops there is a message saying “caution the beverage you’re about to enjoy is extremely hot”. I use a sharpie and cross everything out except “you’re” and “extremely hot”. It’s funny to see it when people notice it, but it’s kinda subtle so I don’t think anyone would ever get mad.