Starbucks Baristas: The daily grind
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Was I in the wrong (self.starbucksbaristas)
submitted by Commercial_Amoeba_24
Today while i was on window my store was so busy and i tried to pass out the drinks as fast as i can and i missed one sleve on a hot cup and the lady said “wheres my sleeve” and i apologised and gave her one and she snatches it from me, gives me a dirty look and tells me verbatim “i pay 10$ for my drink so i expect it to come with a sleeve, dont forget it” and she just started at me for a while until i gave her a thumbs up and said “okay thanks” I’m not going to bow down and apologise more for forgetting a sleeve. I understand people are paying 10$ which is why i always try to get the order right but is a sleeve really part of the experience?
Enough_Raise_7167 101 points 1y ago
No. Fuck that entitled bitch. That was so rude and unnecessary. The "don't forget it" really triggered me. The fuck? She's lucky she got an apology at all.
Mx0rion 81 points 1y ago
actually! surprisingly standard last i was trained was that coffee, americanos, and tea (so, water based drinks rather than milk) are the only ones that need a sleeve. Other than those you technically are not supposed to put one on the cup unless the customer asks? My store puts sleeves on everything and then just double cups and sleeves all water based drinks but no, you weren't in the wrong. Even if it was standard for her to get a sleeve, it was an honest mistake because you were attempting to get her stuff out to her quickly, if you were going too slow while making sure all her drinks were set up perfectly i feel like she would have had an issue with that as well honestly
b99__throwaway 11 points 1y ago
so yes that is standard, bUt, our manager at the time had us still sleeve everything because people are going to ask for it anyways, so instead of getting out of routine to grab a sleeve every time someone asks for one, we can save labor and just do it right before hand-off like normal
cpv_91 51 points 1y ago
Wow.. Just, wow.
Is there no end to what karens will bitch about??
Is there no end to what karens will bitch about??
Rita_Rossweisse 19 points 1y ago
Depending on where you live, you actually did the correct thing there lol.
Starbucks USA just changed their sleeve policy to the Canadian policy, which, tldr is that only venti’s, and anything that has hot water in them, should be receiving sleeves.
However, it is hard to change habit lmao.
But anyways, fuck that hoe.
Starbucks USA just changed their sleeve policy to the Canadian policy, which, tldr is that only venti’s, and anything that has hot water in them, should be receiving sleeves.
However, it is hard to change habit lmao.
But anyways, fuck that hoe.
sheep_heavenly 4 points 1y ago
> USA just changed their sleeve policy
No, that's been the sleeve policy for years. It just gets ignored because the drinks are too hot for cups that thin.
No, that's been the sleeve policy for years. It just gets ignored because the drinks are too hot for cups that thin.
TheOnesLeftBehind 7 points 1y ago
I remember seeing in the weekly update a few months ago that it was getting changed. And my training three years ago they said all hot drinks besides shorts get sleeves, I do think it’s a recent thing.
Responsible_Snow7109 16 points 1y ago
Starbucks fosters, babies and grooms that type of behavior. No matter how the customer acts, give them what they want no matter what it is they are asking for. 😑
aaronbdancer 13 points 1y ago
I mean technically no. Even though no one does it the standard is for any hot water based bevs (coffee, americano, extra hot lattes) to get sleeves for all sizes anything else hot only gets them on venti
felinefireghost 7 points 1y ago
Thumbs up, okay thanks? Lol I literally would have responded to her the same way. You’re not at all in the wrong, OP. In fact, you handled it with more grace than she deserved and for that, you should shrug it off and end your day with a smile.
SeparateAd3473 4 points 1y ago
We have a regular who comes in every morning for coffees, waters, and a cup of ice. She ALWAYS expects to be served first. Last time she was in I was solo on bar and she screams over to me as I have multiple drinks running “I’m waiting for my cup of ice!” All I said was sorry I’m just a little busy because we have multiple orders right now. She shouted at me that cafe barista (solo warming, brewing, and cafe) should get it. “Sorry she’s busy too” sadly this still gets her served in the middle of multiple drinks queuing. Long story is: it is what it is. Apologize, make it right, and move on. I wasn’t overly apologetic but I did apologize so my manager could hear. My manager is pretty fair she doesn’t expect you to kiss ass but she wants customers to be served professionally. You did a good job IMO
pixiecat05 3 points 1y ago
She was rude. She could have just said "oh could I have a sleeve please?" Some people have no manners and take out their petty frustrations on service workers any chance they get.
Puddle_Duck88 2 points 1y ago
This is it. Some people have unhappy lives and they try to make themselves feel better by going out and taking it out on other people every chance they get. Once I was new to a different food service job and someone I knew came in while I was on front register. She was actually the mother of someone I knew. Anyway, she is one of those types of people and after she left my new coworkers told me that she comes in all the time and talks to them like garbage just because she’s rich and I stopped her and I said “Her? She’s not rich” apparently she had been claiming she lived in a nearby rich neighborhood and she would get dressed up in her best clothes just to come in and pretend to be someone she’s not. She lived in a trailer park and all her name brand clothes were bought by her daughters who she trained to complete for her attention and favoritism. She’s just a sad narcissist. And before that I worked for a Kohl’s in customer service/returns. One regular told a coworker that she paid her salary. She would come in and buy hundreds of dollars in clothes and then return them the next week. One day her store credit card got declined and she tried to argue with me about it. Normally I was discreet but I had my chance and I took it. I announced as loud as I could that if the card was declining it meant that she had ran it up to the $2,000 limit without paying on it and she’d have to call the credit service line because we were not allowed to sell to people who don’t pay their payments. So not only was she actually too broke to afford to do all that shopping, that is a high interest store card that most likely hit her credit super hard and will effect her score so she can’t rent or buy big items like homes, cars, cell phones, etc
Comfortable-Plane944 3 points 1y ago
You should have told you don’t get paid enough to deal with her Karen like behavior. …. If only we could say what we’re thinking
missgurll 2 points 1y ago
you should’ve bucked at her
Affectionate_Fart 2 points 1y ago
I agree with it being standard to not give one. I’ve started doing this with mobile orders because we have mobile next to drive bar and it’s impossible to maneuver in that corner, so if they REALLY wanna sleeve they’ll ask.
elrobolobo 2 points 1y ago
You responded perfectly lmao.
[deleted] 1 points 1y ago
People are nuts! You are not wrong. I’ve not been given a sleeve before or the green stir stopper stick and I’ll politely say as a customer may I please have a sleeve? The barista totally doesn’t care especially if you ask nicely. People just need to calm TF down
graylikesoap 1 points 1y ago
honestly it was a mistake and you apologized esp in a rush i would also be frustrated. i feel like maybe they overreacted, but you gave them the sleeve so what’s the big deal?
Puddle_Duck88 1 points 1y ago
This reminds me of a regular at my store. When we’re not busy I repeat the total back to people at the window but if we’re busy I just say “good morning/hi” and take their card. One lady started expecting me to repeat the total and she pulls to the window with 8 cars behind her and she has her card out so I reach to take it and she pulls it away. Then she reaches back out so I think “oh, she must have not meant to do that” and I go to grab it only for her to snatch it back again. I gave her a confused look and she snaps “repeat the total!” And so I did and I finished but my manager literally scolded me for wasting time telling people the totals again when we’re in peak and it’s not like I didn’t already tell her the total five minutes earlier. Oh and she came through last week and got rude with another employee so I handled window for her and when she pulled up the women in the car with her snapped my picture as I was greeting them. People are weird but I assume it’s a person problem they have and don’t let it bother me
Commercial_Amoeba_24 [OP] 1 points 1y ago
Oh what is she going to do with that picture🧐 . What a wierdo
Puddle_Duck88 1 points 1y ago
If I find out she posted it online without my consent I will be pressing charges. I wasn’t even the one who took her order but I recognize her now that she’s started coming through harassing whoever’s on window and it’s not a big town so there’s a good chance someone will send me a screenshot if they see my face posted up somewhere. My only guess is that she was going to post a complaint about the girl who took her order and she thought I was her when she pulled up. I wasn’t wearing a headset to know what went down but I could tell she was yelling because everyone who was wearing a headset looked around like 😲😬😡 and the girl on DTO goes “um, ok..” and I thought “great, here comes trouble”. We have a bad problem with a couple older ladies deciding to come through and take their personal issues out on the girls who work there. It’s pathetic
[deleted] 1 points 1y ago
[removed]
Necessary_Low939 1 points 1y ago
Cant u put the tray of sleeve within their vicinity
ConfusionDisastrous8 0 points 1y ago
Yes and no. (Please don't come for me, hear me out) SHE needs to follow the third place standards, that was not treating people with respect and dignity. 2 wrongs don't make a right. I know we don't get paid enough to get treated like that (nobody deserves it or gets paid enough) your knee-jerk reaction was to respond how you did, it's neither right nor wrong( i think your response was semi neutral, but you could have done it better to send a more clear message of how inappropriateher behaviour was). You should have told her that regardless of how she feels, it was an honest mistake, that does not give her the right or reason to treat or speak to anyone poorly and if she does it again, you'll refuse service. Sorry that happened, friend. People suck sometimes.
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