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Starbucks Baristas: The daily grind

Full History - 2022 - 04 - 09 - ID#u06rah
13
Maybe I’m crazy Maybe it’s Starbucks Store Managers (self.starbucksbaristas)
submitted by Imaginarybluntallday
So I have been with the company for a good minute now, and was a loyal customer beforehand (mind you, this was while I was young young, and did not really understand much of the world). Now that I have become an SSV, I am very vocal about issues and things not being done properly, whether that be to Starbucks Standards, or labor laws in my state. Since I have become more vocal, I feel targeted by my manager. Like getting clopens, or working 8-10 days in a row (two different schedules but all in a row), or even just being completely ignored when I bring up something that legally has to change, or is outright harassment. I legitimately feel bullied by my SM, and just need to know if anyone else has gone through something similar, and if so, what did you do?
Necessary_Low939 9 points 1y ago
Why are all sm vindictive in some way? I feel like these sms need to pass a are u a psycho test before getting hired
Cheerios_Babe 9 points 1y ago
Our store has had issues with retaliatory behavior from our SM too, and the #1 thing you can do is document. Document times and facts of these instances, take pictures, have as much evidence in your back pocket as possible. I'd also suggest you email your DM about it (and if you really feel strongly then cc HR onto it too). When writing these emails, less is more. Don't bombard your DM with all of the evidence, just let them know that standards and labor laws are not being followed and that you've been receiving retaliation from your SM when you try to bring it up. Starbucks does not permit retaliation in any form. With any luck, your DM will intervene and be able to help you out. That's when you need the documented evidence. Best of luck. I hope things get better.
Texastexastexas1 2 points 1y ago
I always include 3 chains of command in those situations and have always had quick resolution.
tarvvis 6 points 1y ago
I have the same thing. I wasn’t buttering my managers up so they would give me shitty schedule or cut my bonuses for increased sales (I was VERY good cashier). I didn’t say how lovely she looked like, talking sweet shit about her nails, clothes etc. I just did my work and that’s it. I quit :\
Because only someone who was toady to managers get money bonuses. I recommend you to change store if that available option
jcm9000 1 points 1y ago


Your bosses, anywhere you work, will never want their subordinates to make things more difficult for them. A golden rule of real world work life is to never make things more difficult, especially for your immediate superiors. A manager or leader sets the pace, and it might be a sloppy negligent pace, which sucks, but when subordinates try to take the wheel and step on the gas, they will almost always have pushback or resentment.

To be harmonious with people you must not challenge them-make things easier for them. If you have a bad manager, you need to placate them, not challenge their direction, and basically try to secretly make things better by how you frame thjngs. Why not be like “Hey I’m really interested in getting our milk counts done every day! (Since you the manager won’t ever do it) maybe we could have our opening barista include that). You have to make it like you simply would love to help and want to make life easier for everyone. Even if it’s just you want things to be done the right way.

Id encourage reflection on if you’ve become “too big for your britches” with the promotion. Even if you haven’t, what I said above sadly holds true. It would take really spiritually advanced people to actually want to have their subordinates challenge them to be better- but hey we’re in food retail!

Do your coworkers seem to have the same relationship with you they did before? Is it just your Sm? Is your SM not doing a great job? Do other people feel this way? Or are you excited by the new ability to make more of a difference?

One thing I learned is store changes usually have to be really slow. So much is going on in store and often employees can only make changes if they are manageable (read: small) for them.

I may be making some assumptions about your situation and I apologize but I do know that I have seen a dynamic repeat in so many places where people drive themselves crazy because they try to manage from under their manager. As I said, it would take blissful bodhisattvas as managers to appreciate this, and usually that dynamic just creates conflict.

And what’s worse, say you’re like oh well we’re corporate, I’ll just go over their head and reference our “standards” that apply to every store, but unless your approach seems like it’s really to help the company and not a petty grievance it just seems like noise that will then kind of blacklist you as someone who makes thjngs difficult and tells the teacher when you don’t get your way. Honestly. I have seen employees where this is precisely what they are, and a high percentage of folks who level skip to “tattle” really aren’t dealing with terrible leaders but their own lack of social awareness and skill.
Imaginarybluntallday [OP] 2 points 1y ago
I have had multiple sit downs with my manager about issues. I use the what, what, why for most examples in work because my manager thinks making drinks wrong and spreading false info is great. I personally have grown closer to my other partners and unfortunately I understand where you came from about a power trip kinda mindset…. BUT I was like I am as a barista too, but as a shift, my manager actually will listen an ounce more… but that still doesn’t give them right to not respect myself or other partners… right now my store is experiencing a shift who BS’d their interview and is legit on a power trip; this is what I’ve talked about with my manger lately and they made this my ordeal to handle… when a shift doesn’t do the work in our store, it’s extremely noticeable because I’m lucky with a ton of hard working partners under one roof. Also I have built a rapport of “tell me your issues and we can see what we can do” if that makes sense… it’s just really hard because I have been approaching these issue with benefit of the doubt, but after a year of no change… it’s hard to be “I think this could really help!” peppy when I have brought multiple things to my managers attention over the last year with little to no change. Also my manager legitimately gaslights parters on the floor, and the whole shift team pointed it out and we were told that they were just feelings and they don’t see it as gaslighting… it’s a really rough situation and it’s time to go to the next level I think.

I appreciate your input and it does make me think, but I have had other partners explain their experiences to me from my store, and that’s what has made me so angry… because they get treated like shit too. I could ride it out most likely, but the whole store? Nah. That’s not right, or fair to the partners.
jcm9000 2 points 1y ago
Hmm yeah with that context I agree. That sounds like a crappy situation and I would perhaps advise framing it to dm or PRSC. I think a manager can do almost nothing, but if they don’t protect morale and actually listen it’s a dysfunctional mess. A manager can not give a shit about a lot of thjngs jn a store and be ok, but if they can’t protect their people and listen to what employees need, that’s when a manager can really be a detriment to the company and definitely to their employees
Imaginarybluntallday [OP] 1 points 1y ago
This is what I needed to hear because you worded it well. I’ve been trying to frame it well and get into contact with my dm but that hasn’t gone smoothly. Let’s just say one partner wasn’t getting paid right, brought it to management numerous times and still nothing was fixed. They called HR, and manager had the audacity to say something back along the lines of “next time you have an issue with your pay come to me instead of calling HR…” the partner had multiple times already 🤦‍♂️
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