I know!! I’m all for the people but idk why this irks me sm!

I bet you'd hate your job less if you worked for a company who didn't literally allow the customers to come in and take advantage of you as an employee lol. It's really crazy especially since the pandemic started the amount of shit that they get away with that we have to tolerate with when we're understaffed underpaid. People aren't tipping as much because they don't have any money but they have money to pay for a $5 coffee but they don't have money to tip you. Quitting the bux was the best thing I ever did.

Gah I’m exactly the same way! Like, it’s not my money but if you’re gonna be cheap Starbucks isn’t exactly the place to go 😂

For me it's because they're usually unhappy regardless of if you help them with their hack (because a doppio extra milk is not a venti latte even if you do fill it up).

Also the fact that I've had it bashed over my head repeatedly to upsell to get more hours, some managers going as far as to say the baristas lack of upselling is the reason the labor is too low. So when someone makes our job more difficult to save a dollar for a drink they probably will be unhappy with, I remember that's one way we also lose income as workers.

It's whatever, I don't think about it much anymore, but it frustrates me when the annual "upsell or the lack of hours is on you guys uwu" comes around.

They think they are getting one over on you. Like, no I totally see what you are doing. I also don't care.

Bad ssv, I’m lucky enough my manager cares way more about customer connections then times.

We get this, and a lot of hot drinks that were actually supposed to be iced and vice versa after everyone in the store heard otherwise. If they're in drive-thru and we're busy, our manager actually won't let us remake the drinks anymore if they match what the sticker says, because our DTO people are REALLY good about going over the whole order as it's being ordered, and again at the end. If they want it bigger than what they ordered, they can come inside and we'll re-ring them properly and make new drinks.

One couple has done the "it's supposed to be hot/iced" multiple times and we were starting to suspect they were doing it on purpose. Even stopped remaking drinks for them entirely because there is no way that of all of our regulars, their order is the only one getting messed up every single day. Not even sure why they bother, it's not like it's any cheaper! But the other day, they were officially caught when they ordered shaken espressos and tried to say "um... I wanted this hot." No, you most definitely did not, because asking anyone in our store for a hot shaken espresso would have led to a slightly confused conversation, asking if you want a cappuccino with that flavoring.

When they do that I said I repeated ur drink order using small medium large. So don’t try this bullshit with me. No one really does this at my store (in city, not drive thru) when they do, I make them pay for it. Like I’ll walk them back to charge them for vsccf or a size larger

The fact that they know that's the ratio... I had no idea, if I had to guess based on measurements, I'd have said "idk, 50/50?"

Is that the ratio for all of the refreshers with milk? I had to have my mercury fillings replaced with these new tooth colored ones. They are ridiculously sensitive to cold and hot now.

So when I ask for a large or extra large with no ice, I always let them know that I understand there will be room and I'm perfectly fine with that. Inevitably, the cup comes filled to the top. I don't want to easter anything, so I thank them and take it, but it just doesn't seem the same. How can I politely ensure I'm ordering it correctly?


Also, I was in a Target Starbucks about 2 or 3 weeks ago and they offered me a sample of a Pina Colada Refresher, but ever since then EVERY other store says that sounds like a secret menu thing. I finally made my way back to that target and they couldn't make it because they were out of coconut milk. Was it like when my mom used to work at Pizza Hut back in the eighties and just made stuff up for daily specials? Please help, I'm so confused.

wait like.. she’s adding drink modifications to her name?? so that they print on the ticket but she doesn’t get charged? that’s insane omg

This! Dirty chais are my go-to, and I share this tidbit with every single person that orders them.

The lady with the stuff with her name is hilarious. The only time I pay any attention to those is if they ask for a cup of water with (since they can’t be mobile ordered) or if they want something cooked longer, like a bagel.

We have so many bitchy customers who pull the modifications-in-the-name thing with mobiles, and then they get pissed when they order 4 drinks and the all have the name “STEAMED CREAM” on them and meanwhile I have no idea which one she was referring to so I don’t add it lol

How is it cheaper though. Like why Starbucks. Why?!

Why can't the drinks be the same price?? Like, all grande espresso drinks are 4.25, etc.

Im sorry, FILLED??

I was explaining under another comment that I order without ice because of my fillings. Occasionally the barista will offer the spare cup of ice so I can use it throughout the day. I thought it was so odd. I thanked them, but declined.

>you’re just getting a grande drink with extra ice, you didn’t actually get anything extra. they don’t understand ✨volume✨

There's a r/maliciouscompliance post where this lady was claiming they'd give her the wrong size (like a medium?) every time she got to the window so they'd give the next size up without charging her just to move her out of the window. After awhile OP got tired of this and started balking. Lady demands manager. Manager concedes. Then right there in from of the lady, grabs the bigger cup, dumps the drink into it, adds more ice until it's full, slaps a lid on it and hands it to her. Apparently the lady wasn't heard from again the rest of the time OP worked there.

Agreed!!

[removed]

!!hack for light ice or no ice in refreshers!!
light ice: make the liquids in the size above it and then fill the ice to the right ice line (eg. grande light ice- follow venti lines for liquids but ice to grande line
no ice: base to the top of the water/milk line and milk to top of the ice line (grandes-you can also follow the trenta lines but just not add ice for the exact ratios but otherwise its very close)

i think the point was that we don't have clear markers for where that sits/aren't told. I figured out what any possible ratio is even just on the cup w a little dicking around, but not everyone has done that.