Yep it’s getting really freaking frustrating cause they just keep transferring me back and forth between departments until I end up on hold and stay there for a while. Eventually they just take down my name and say someone will call me back but like my post mentioned it’s been two separate occasions now where they just never bothered reaching out. Its starting to feel like they’re just not keeping a call back list at all and are trying to make the experience as frustrating as possible in the hopes that people will give up trying to get their refunds.